Pep Boys Auto Employee Reviews for Service Manager
Browse Pep Boys Auto Reviews by Job Title →Service Managers at Pep Boys Auto give their company a 3.2 out of 5.0, while the average rating for Pep Boys Auto is 3.7, making them 14% less happy than every other employee at Pep Boys Auto and 17% less happy than every other Service Manager on CareerBliss - the happiest Service Managers work for Walmart.
"Grew HUGE sales and got pushed aside"
What do you like about working at Pep Boys Auto?
"Helping customers and actually getting them what they need not just something sold to them. I enjoy finding an actual solution not randomly guessing and hoping it solves the problem for them"
Do you have any tips for others interviewing with this company?
"Don't expect the support you get in the beginning to last. They will grow bored and stop listening to you and start referring to you as a nuisance instead of their idealist"
What don't you like about working at Pep Boys Auto?
"Upper management makes lots of promises to correct or change problems yet they never do, and when you escalate it past the with documentation they throw you under a bus and watch you fail with NO support until you get fired on technicalities or walk"
What suggestions do you have for management?
"Listen to the managers asking for certain things on the store level. Like each customer is different each store and its requirements may vary and need something the others don't to support their volume"
Average Service Manager Ratings in the Past 3 Years
| Year | Salary |
|---|---|
| 2011 | $4 |
| 2013 | $1 |
"The job was an eye opener for Employee appreciation."
What do you like about working at Pep Boys Auto?
"The store had a great location, and very loyal customer base."
What don't you like about working at Pep Boys Auto?
"Despite the customer base, upper management neglected customer retention business methods."
What suggestions do you have for management?
"To run a successful business, you must maintain a competent staff that you can trust would perform a job with either the same or more integrity ad self respect as you would give."
"help"
What do you like about working at Pep Boys Auto?
"Meeting new people"
Do you have any tips for others interviewing with this company?
"Be prepared to experience a quick change in employment"
What don't you like about working at Pep Boys Auto?
"The district manager was completely inexperienced and out of touch with his associates and complety indifferent to their development and success."
What suggestions do you have for management?
"Remove the district manager and conduct more store visits and implement more confidential employee surveys regarding upper management"
Average Pep Boys Auto Attributes by Service Manager
"Problems that can be overcome."
What do you like about working at Pep Boys Auto?
"The dynamic atmosphere of repair work."
What don't you like about working at Pep Boys Auto?
"Constant schedule changes made working there difficult at times."
What suggestions do you have for management?
"Service writers and service managers need to be on the same philosophy."
What do you like about working at Pep Boys Auto?
"Making my costomers content and working on cars"
Do you have any tips for others interviewing with this company?
"It's a Great company to learn from about the Automotive Industry"
What don't you like about working at Pep Boys Auto?
"Not enough room for growth"
What suggestions do you have for management?
"To make sure they compensate their employees when doing a good job"
"Positive"
What do you like about working at Pep Boys Auto?
"The challange of taking a 387th ranked store and turning it into #4 in the district in 2 years"
Do you have any tips for others interviewing with this company?
"good place to start, if you work hard at what you do"
What don't you like about working at Pep Boys Auto?
"over micro management"
What suggestions do you have for management?
"Make the company more serviced based, less gadgets"
"Company is strong but it doesn't value it's employees"
What do you like about working at Pep Boys Auto?
"The corporate structure is a good vehicle to teach how to utilize your time spent on the job"
What don't you like about working at Pep Boys Auto?
"The corporate structure is only about the numbers. The mutual feeling is that employees are not taken care of."
What suggestions do you have for management?
"Keep your employees in mind, they will work harder for you I the long run."
What do you like about working at Pep Boys Auto?
"challange"
Do you have any tips for others interviewing with this company?
"be honest"
What don't you like about working at Pep Boys Auto?
"distance"
What suggestions do you have for management?
"all good"
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