We've calculated that the average salary at OpenText is $85K based on 238 user-submitted salaries
A total of 37 OpenText employees gave OpenText an average happiness rating of 3.7 out of 5.0.
3.2I have worked at Hightail since 2012. I started in the billing department and helped with signups and canceling accounts for the service.
I moved up to technical support where I took on complicated technical issues and created Jira tickets with step by step processes in order to replicate bugs that customers experienced.
Then I moved over to Social media support. I would say that this was pretty challenging as the responses had to be perfect since anyone can view the Tweets to the Hightail account. But I did so well with this that the company wanted me to train others on how to reply and use the social media tool (Sprout).
I created a step by step guide on how to support customers via Twitter and Facebook.
I took on more responsibilities at this point and was one of three people who were in charge of our offshore team. This really opened my eyes on how to be a leader for the team,
It was great to become a "go-to" person on the escalation team.
I have been wanting to get into a Customer Success role for some time now as I would like to expand my knowledge in that area.
I took up a Customer Success course on Udemy to help with getting general knowledge for that role.
It would be great to bring my knowledge and skillset to a team where I can learn more from and collaborate on great ideas with.
4.2Good company to work for, lots of internal problems at the local branch, but overall it was a great place to work. I would recommend working there to anyone. They offer great benefits but the restrictions on phone usage was ridiculous. The fact that this is a Canadian company operating in the US made opportunities for local branch management to run poorly. The employees were great however and made working there enjoyable. The regional managers were easy to work for and all around good guys.
4.7Opentext is a great company promoting personal development and good ethical values. It is in constant evolution in generating value for customers and employees, because of this Opentext is the leader in the B2B services around the globe.
OpenText Careers & Info
OpenText Overview
OpenText is a company that focuses on Enterprise Information Management (EIM), a business process used to manage the information created from an organization's specific data. Today, OpenText has become a world leader in EIM solutions and earned over $1 billion in revenue for fiscal year 2011. The current Chief Executive Officer of the company is Mark Barrenechea. OpenText focuses on data management, filtering information and providing a clean and honest relationship with clientele yet advocating the cores of success. They have helped millions of customers worldwide and are behind the success of large and well-known companies.
OpenText provides solutions in the 5 EIM categories: Enterprise Content Management, Business Process Management, Customer Experience Management, Information Exchange and Discovery. The company was founded in 1991 and their current headquarters are located in Waterloo, Ontario, Canada.
OpenText Job Information
OpenText employs roughly 5,000 individuals in locations around the world. The company offers a wide array of perks and benefits depending on the location of the individual. Employees located in the United States are offered medical insurance, dental insurance, paid vacation time, flexible work options, disability insurance and career development training. All employees are offered retirement account options.
Sign Up
Create an account and follow companies, manage job alerts, connect with other professionals and more.
}
Sign up Today
Create an account and follow companies, manage job alerts, connect with other professionals and more.
