39 Customer Service Representatives from JetBlue Airways submitted salaries.
Current CEO: Robin Hayes
Founded in 1999 and given formal United States authorization in 2000, JetBlue Airways is known for their low-cost airfares and comforting amenities. From 2002 through 2004, JetBlue made headlines in the airline industry by continually turning a profit, even as other companies suffered in the wake of the September 11th attacks of 2001.
In 2005, the company reported its first loss since going public, causing the company's parent company, JetBlue Airways Corporation, to rethink their pricing structure, as well as their operations costs. As a result of the company's reorganization efforts, JetBlue once again became profitable in 2007. They currently deliver flights to a number of major cities, including New York City, Boston, Long Beach and Fort Lauderdale.
Working at JetBlue Airways may mean attending to passengers, flying planes, selling tickets or handling customer service issues. Individuals seeking JetBlue careers are encouraged to visit the airline’s website in order to get a better idea as to what qualifications are needed in order to become an employee. As with other airlines, JetBlue prefers to hire employees that have previous experience in the industry, but they do offer training for customer service, sales and flight attendant positions. Prospective employees that are interested in pilot positions may need to have proper state and federal licensing before applying with the company.
The JetBlue culture is centered on offering innovative solutions to common airline customer concerns, which typically include overcrowding and lack of amenities. The airline is also committed to employing a diverse workforce, as they respect the personal and professional experience of each of their crew members. According to the company, they aim to set themselves apart from their competition by providing innovative service and comfortable travel for each passenger and employee. Through the company's "Customer Bill of Rights," JetBlue is also committed to affording each and every passenger courteous and dignified treatment.
JetBlue benefits include a number of traditional offerings, including retirement savings plan options, as well as medical and dental insurance. Due to the nature of the company, employees can also enjoy free or discounted flights for themselves, friends and family members. Depending upon availability, some employees may also be able to take advantage of discounted flights on other airlines at airports the company services. In addition, JetBlue provides innovative benefit package options that also include group legal representation, guaranteed profit sharing, disease management program assistance and access to an airline credit union.
Senior IT Program Manager is the highest paying job at JetBlue Airways at 156,000 annually.
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