Take time to listen to your new employees and take training courses in human compassion and ethics.
I liked working for IST during the first few months as I was paired with a personable and positive boss. Some of the good things about the company were the review cards that we sent to the client and working with the clients offsite. They were always appreciative, friendly, and gave us all 5s almost all of the time for the services we provided. I also liked the fast pace and bit of a challenge. Meeting new people and providing the customer service was great as well. On the other hand, upper management could improve in bringing team members up instead of down… I didn’t like working here because of that. Things were too critical and negative at times. Also, I never felt appreciated by IST for the hard work put in - there wasn’t any verbal recognition, there were also a lot of technical issues at our site but they did have a knowledgeable and helpful IT team, no paid holidays, low pay and raises for team members, and no health insurance made things difficult. I also worked weekends and long hours when salaried. I’m happy I left to a new job that has better pay, appreciates team members more! I have my own office, benefits, relaxed dress code, and am overall happier. There’s always better if you’re looking.
I would give better support to the employees, especially female employees. I've seen female employees go on maternity leave and not have a job to come back to. If you're going to expect a certain standard of excellence from employees, you need to offer adequate compensation. Otherwise you will lose employees to fast food.