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272 Help Desk Analyst Reviews

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"I love the ability to put my intelligence to work. Love to problem solve. I love speaking with different people across the organization. I love the satisfaction of solving an issue that someone is having. I love being able to use technology all day. I love the fact I get paid doing what I love. This is not a job to me. This is fun. The only thing I dislike is the occasional people that are very rude and demanding."
Posted 10 years ago in Utica, NY
Help Desk Analyst at Wellington Management
in Marlborough, MA

Please give us a one liner to describe this review.

"The IT department had no direction"

What do you like about working at Wellington Management?

"It was a beautiful facility and offered a lot of amenities."

Do you have any tips for others interviewing with this company?

"Make sure they start their interviews on time. Mine was an hour late."

What don't you like about working at Wellington Management?

"The IT department had no direction, the goals were changing weekly, and no money was being invested in technology."

What suggestions do you have for management?

"Find a goal and stick to it. Also, avoid the culture of entitlement. It is like a cancer and will eat your company. Another bad thing to avoid: running a company by committee. Any company that runs by committee is doomed to fail."

Person You Work For 2 / 5 People You Work With 2 / 5 Work Setting 5 / 5
Support You Get 3 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 2 / 5
Help Desk Analyst at C3i
in Scranton, PA

What do you like about working at C3i?

"the team atmosphere, it was a family type atmosphere it was a great place"

Do you have any tips for others interviewing with this company?

"professional but be yourself the people there are very laid back."

What don't you like about working at C3i?

"impatient pharma reps but fixing a pc takes time but I still loved it"

What suggestions do you have for management?

"ask for more feed back from the team but overall a great place"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Help Desk Analyst at The Children's Institute
in Los Angeles, CA

Please give us a one liner to describe this review.

"I enjoyed working at Children's Institute."

What do you like about working at The Children's Institute?

"There was a great group of people to work with and it was rewarding knowing that I was part of an organization that was making a difference."

Do you have any tips for others interviewing with this company?

"Show some heart and express your dedication to doing something positive for the families of LA."

What don't you like about working at The Children's Institute?

"There was limited ability to move up and there was always a struggle for funding and resources for the infrastructure of the organization."

What suggestions do you have for management?

"Keep doing what you are doing! The management cared about the employees and it was a pleasure to work for such great people."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 2 / 5 Rewards You Receive 2 / 5 Growth Opportunities 1 / 5
Company Culture 4 / 5 Way You Work 3 / 5
Help Desk Analyst at Getronics
in Mexico, MO

Please give us a one liner to describe this review.

"Great experience, learned a lot about Ciscos VOIP technology"

What do you like about working at Getronics?

"The troubleshooting and configuration experience in Cisco VOIP, and the co-workers"

Do you have any tips for others interviewing with this company?

"Need to have Cisco and english skills, good customer service"

What don't you like about working at Getronics?

"That co-workers didnt like to handle their cases and that customers needed to requeue the cases."

What suggestions do you have for management?

"Continues training must be taken for the engineers, and a bonus for them will me a must"

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 5 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 5 / 5
Help Desk Analyst at Insight Global
in Conshohocken, PA

What do you like about working at Insight Global?

"The people in management were very helpful and always willing to assist."

Do you have any tips for others interviewing with this company?

"Just be ready for anything, due to constant change from clients."

What don't you like about working at Insight Global?

"I haven't heard anything from them since my contract expired after six months."

What suggestions do you have for management?

"Be more hands-on, overseeing final operations with clients."

Person You Work For 5 / 5 People You Work With 3 / 5 Work Setting 2 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 5 / 5 Way You Work 2 / 5
Help Desk Analyst at Olympic Medical Center
in Port Angeles, WA

What do you like about working at Olympic Medical Center?

"I loved working at the Helpdesk working with the customers"

Do you have any tips for others interviewing with this company?

"Be sure to come prepared for the job you are interviewing with."

What don't you like about working at Olympic Medical Center?

"Department management tended to leave most management of the Helpdesk to me"

What suggestions do you have for management?

"to be take a more active part in actually managing the Helpdesk"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 1 / 5 Growth Opportunities 2 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Help Desk Analyst at DHL Express
in Mechanicsburg, PA

Please give us a one liner to describe this review.

"Intense hard-core support team."

What do you like about working at DHL Express?

"The job is an important part of the whole operation."

Do you have any tips for others interviewing with this company?

"Be ready to do your job, work hard and know what you are doing."

What don't you like about working at DHL Express?

"Sometimes stressful during peak seasons due to the nature of the customers' needs."

What suggestions do you have for management?

"They need more staff to cover the workload there as there is a skeleton crew now."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Help Desk Analyst at National Telecommuting Institute
in Atlanta, GA

Please give us a one liner to describe this review.

"Great experience"

What do you like about working at National Telecommuting Institute?

"I get to work from home and have time to spend with the family."

Do you have any tips for others interviewing with this company?

"I just think that the person needs to be themselves and also try to make a good impression."

What don't you like about working at National Telecommuting Institute?

"working from home and also being able to make my schedule work for me."

What suggestions do you have for management?

"I dont have any suggestions right now so far everythingis going good."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 3 / 5 Rewards You Receive 5 / 5 Growth Opportunities 1 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Help Desk Analyst at Walmart
in Camarillo, CA

What do you like about working at Walmart?

"I enjoyed working with the people within the organization at Walmart.com"

Do you have any tips for others interviewing with this company?

"Know that there are rules and policies that place your manager against you. Ask for a big salary upfront because raises are a joke in this organization. They now moved to San Bruno to a new building on Cherry Street, they got rid of cubicles and now everyone can hear everyone and everyone looks at you when you speak... this is NOT collaborative at all! I'd rather stayed in Brisbane."

What don't you like about working at Walmart?

"Plain and simple , my manager simply did not like me and did everything in his power to set me up for failure. I never had a problem with any managers before. I am not playing the victim...this was what it was."

What suggestions do you have for management?

"I would lead by example, I would not have a manager type that drives everyone away, actually spend the monies allotted to my team ON MY TEAM."

Person You Work For 1 / 5 People You Work With 4 / 5 Work Setting 2 / 5
Support You Get 2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 2 / 5
Help Desk Analyst at Georgia-Pacific
in Atlanta, GA

Please give us a one liner to describe this review.

"The company is stable and very successful."

What do you like about working at Georgia-Pacific?

"The company was very flexible in terms of working with its employees."

Do you have any tips for others interviewing with this company?

"Inform your manager of your goals and where you see yourself at the company and opportunities will be made known to you."

What don't you like about working at Georgia-Pacific?

"I did not like that it was a contract position."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Help Desk Analyst at Medstar Health
in Baltimore, MD

Please give us a one liner to describe this review.

"it was growth opportunity with litte room for growth."

What do you like about working at Medstar Health?

"I like the schedule that was given and team work put forth."

Do you have any tips for others interviewing with this company?

"If you love this line of work and have no need to advance then this is the job you want."

What don't you like about working at Medstar Health?

"There was little to no room for growth or advancement."

What suggestions do you have for management?

"The company should provide better opportunities for advancement and make sure to communication the opportunities that are available."

Person You Work For 3 / 5 People You Work With 3 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Help Desk Analyst at Methodist Healthcare
in Memphis, TN

What do you like about working at Methodist Healthcare?

"I enjoyed the compensation. My coworkers and overall the integrity of the company."

Do you have any tips for others interviewing with this company?

"I would just recommend being yourself. This is a friendly group of people to work with."

What don't you like about working at Methodist Healthcare?

"I was very unhappy with the opportunity to be promoted or to grow within the company."

What suggestions do you have for management?

"At this time I don't have any suggestions for the management of the company."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 5 / 5 Growth Opportunities 2 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Help Desk Analyst at PNC Financial
in Cleveland, OH

What do you like about working at PNC Financial?

"It was a job in the IT field. Kind of a starter position."

Do you have any tips for others interviewing with this company?

"Not to. Never work for them. Very discriminatory. Never, never, never."

What don't you like about working at PNC Financial?

"Not very supportive. Actually, not at all supportive to what was going on in my life."

What suggestions do you have for management?

"Learn how to deal with people. Evidently they have no clue how to."

Person You Work For 5 / 5 People You Work With 3 / 5 Work Setting 2 / 5
Support You Get 1 / 5 Rewards You Receive 4 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 1 / 5
Help Desk Analyst at Northstar Travel Media
in Secaucus, NJ
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 2.6 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Help Desk Analyst at Johnson & Johnson
in Morristown, NJ
Person You Work For 3.2 / 5 People You Work With 3 / 5 Work Setting 2 / 5
Support You Get 3 / 5 Rewards You Receive 1.4 / 5 Growth Opportunities 1.9 / 5
Company Culture 2.8 / 5 Way You Work 4.2 / 5
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