272 Help Desk Analyst Reviews

"I am just ready to advance my career."

"Love the customer support."

"I love everything about this position. Being able to help a person in their time of need is very satisfying. Working with computers, figuring out what is wrong with them, and then fixing the problem is something that I enjoy doing."

"I hate doing over the phone support, people feel that they can talk down to you and degrade you."

"I love helping the people I speak with over the phone. A lot of the users I speak with are friendly and polite. What I hate about the job is the amount of recognition I get for the hard work I put in."

"I love the ability to put my intelligence to work. Love to problem solve. I love speaking with different people across the organization. I love the satisfaction of solving an issue that someone is having. I love being able to use technology all day. I love the fact I get paid doing what I love. This is not a job to me. This is fun. The only thing I dislike is the occasional people that are very rude and demanding."

"There's plenty of growth to learn on this job. That's what I love about it, everyone is encouraged to grab a new job they're not familiar with and go learn it."

"The ability to troubleshoot and solve problems or issues on a timely manner and basis."

"Don't care for being on the phone all the time, would like more face to face interaction."

"I love the fact that everyone maintained a high level of professionalism and courtesy."

"I love helping others. What I hate is someone rushing you to help another individual just because they want to prove you wrong."

"I love helping people out. I like the satisfaction you get when you successfully figure something out in a timely fashion. The gratitude you get in correspondence is an awesome reward at the end of the day.However I do not want to pursue an IT career in the long run. I feel it can be a very hectic field, since your schedule revolves around the problems that occur. Furthermore the work can be physically demanding, and the pay can be lower than other similar fields."

"Analyst must achieve at least 95% Start Time by being logged on the phones and in Ready mode within 5 minutes of their start time or return from breaks. After one month training period analyst must be able to resolve 90% of calls handled. Average monthly talk time must be lower than 420 seconds and must have less than .05% missed calls. Analyst must maintain good customer service by not receiving more than 1 complaint per month."

"Talking to and helping a diverse clientele."