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272 Help Desk Analyst Reviews

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"I love the ability to put my intelligence to work. Love to problem solve. I love speaking with different people across the organization. I love the satisfaction of solving an issue that someone is having. I love being able to use technology all day. I love the fact I get paid doing what I love. This is not a job to me. This is fun. The only thing I dislike is the occasional people that are very rude and demanding."
Posted 10 years ago in Utica, NY
Help Desk Analyst at Black Box Network Services
in Williams, CA

What do you like about working at Black Box Network Services?

"The people are great wo work with. The job is rewarding."

Do you have any tips for others interviewing with this company?

"No I do not. The managers are good down to earth people."

What don't you like about working at Black Box Network Services?

"The job site is too far to commute to. My wife and kids are in Northern VA."

What suggestions do you have for management?

"Only wish there were more transfer opportunities to the DC metro area."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Help Desk Analyst at CompuCom
in Tewksbury, MA

What do you like about working at CompuCom?

"I enjoyed the position assisting users via phone support. I enjoyed working with my coworkers."

Do you have any tips for others interviewing with this company?

"I would recommend finding out if the person has VPN, remote desktop experience, along with blackberry."

What don't you like about working at CompuCom?

"I was working the 3 am to 11:30 am shift, which started taking a toll."

What suggestions do you have for management?

"I would have recommended looking into some of the people knowledge of pc's before hiring."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Help Desk Analyst at XanEdu Publishing
in Ann Arbor, MI

What do you like about working at XanEdu Publishing?

"My boss was phenomenal. I was trusted to handle things in my won way. The pay was decent, and I had exposure to learn new things."

Do you have any tips for others interviewing with this company?

"...if there is a virus on a computer, immediately disconnect it from the network."

What don't you like about working at XanEdu Publishing?

"Company was building to acquisition, constant wondering if jobs were secure or to be outsourced."

What suggestions do you have for management?

"Improve morale to get better results; nobody wants to feel insecure in their job."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 2 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 5 / 5
Help Desk Analyst at 99 Cent Only Stores
in Commerce, CA

Please give us a one liner to describe this review.

"IO really like the company"

What do you like about working at 99 Cent Only Stores?

"I like the work I do. It makes me feel appriciated"

Do you have any tips for others interviewing with this company?

"no, I have no advice for future employees. I have great experience at the 99."

What don't you like about working at 99 Cent Only Stores?

"The growth potential could be better so as the location"

What suggestions do you have for management?

"Hire from within the company, not from outside. Also the benefit could be better."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Help Desk Analyst at York Hospital
in York, PA

Please give us a one liner to describe this review.

"Daily challenges keep the support roll from being routine."

What do you like about working at York Hospital?

"Supporting medical staff in using technology at the level of patient care."

Do you have any tips for others interviewing with this company?

"Some area have a lot of game playing that is tough to work with."

What don't you like about working at York Hospital?

"The organization grew from small and caring to large with coworkers being competitive rather than working together.."

What suggestions do you have for management?

"The patient experience training; identifying and implementing changes needs management mandates."

Person You Work For 3 / 5 People You Work With 2 / 5 Work Setting 4 / 5
Support You Get 2 / 5 Rewards You Receive 4 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 3 / 5
Help Desk Analyst at Solugenix
in Irvine, CA

Please give us a one liner to describe this review.

"it was a learning experience"

What do you like about working at Solugenix?

"I like who I was working with directly (co workers)"

What don't you like about working at Solugenix?

"Management, was a bad let down and only care about us, as workers"

What suggestions do you have for management?

"Management needs to work on there leadership skills and learn how to be part of the team"

Person You Work For 1 / 5 People You Work With 4 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 2 / 5
Help Desk Analyst at Farmers
in Oklahoma City, OK

Please give us a one liner to describe this review.

"Very good company to work for with great benefits."

What do you like about working at Farmers?

"The benefits and co-workers."

Do you have any tips for others interviewing with this company?

"Very easy going and likable management."

What don't you like about working at Farmers?

"There was not anything that would cause me to dislike the company."

What suggestions do you have for management?

"Management does a great job. There is nothing that could change."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Help Desk Analyst at Stream Global Services
in Canton, MA

Please give us a one liner to describe this review.

"Help Desk Analyst"

What do you like about working at Stream Global Services?

"I enjoy the challenge and satisfaction of customer service work"

Do you have any tips for others interviewing with this company?

"The company is now out of business so no one will be interviewing"

What don't you like about working at Stream Global Services?

"No problems. The company was up for sale so I changed jobs"

What suggestions do you have for management?

"Everything was fine until the company was sold.then of course things changed"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Help Desk Analyst at Goodwin Procter
in Boston, MA

What do you like about working at Goodwin Procter?

"I had a good career at Goodwinprocter. I enjoyed the work, the people and the environment"

Do you have any tips for others interviewing with this company?

"Confirm the department of the work will not be outsourced or insourced"

What don't you like about working at Goodwin Procter?

"I enjoyed working at Goodwinprocter. I was very disappointed that the department was outsourced"

What suggestions do you have for management?

"Wish they did not outsourced. Employees of a firm have more of an interest in the firm"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Help Desk Analyst at Catholic Health Initiatives
in Englewood, CO

What do you like about working at Catholic Health Initiatives?

"The people are great , fun environment. Positive energy good communication."

Do you have any tips for others interviewing with this company?

"Not a good Ideal at this time, due to outsourcing."

What don't you like about working at Catholic Health Initiatives?

"Not a whole lot of growth opportunity to move up in the technical side."

What suggestions do you have for management?

"I would say don't outsource division, Help with more technical certification assitants."

Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 2 / 5 Growth Opportunities 2 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Help Desk Analyst at Cisco Systems
in Durham, NC

What do you like about working at Cisco Systems?

"It's a large, well-recognized company. The buildings and office spaces are decent. They have onsite dining facilities with good food."

Do you have any tips for others interviewing with this company?

"Don't bother unless you like to be put down and bullied."

What don't you like about working at Cisco Systems?

"Too many people at this company think they are special and expect to be treated better than others. They often drop the CEO of the company's name in when they are trying to get what they want, no matter if it is possible or not. If they don't get what they want, they complain, and management gives in and ignores policy in order to make the person happy."

What suggestions do you have for management?

"Get rid of the ole boy system of allowing senior employees to be treated like royalty when all they do is take up space and cause problems."

Person You Work For 1 / 5 People You Work With 3 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 2 / 5
Company Culture 1 / 5 Way You Work 3 / 5
Help Desk Analyst at ERDMAN
in Madison, WI

What do you like about working at ERDMAN?

"My direct co-wokers are friendly and eager to help and the end users I serve are knowledgeable about basic technology and are patient."

Do you have any tips for others interviewing with this company?

"Be friendly with your co-workers and don't be impatient with end users"

What don't you like about working at ERDMAN?

"I wish I had more guidance from my manager in what I'm supposed to be doing."

What suggestions do you have for management?

"I would give more direct feedback and criticism and just lead more, in general."

Person You Work For 3 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 2 / 5
Help Desk Analyst at Computer Sciences Corp
in Coppell, TX

What do you like about working at Computer Sciences Corp?

"The pay is ok. The hours are not too bad."

Do you have any tips for others interviewing with this company?

"Go somewhere else. This is a dead end company, impossible to work hard and get anything out of it promotion wise."

What don't you like about working at Computer Sciences Corp?

"Micro management out the butt. Every second is watched. Poor training, unreasonable expectations, under staffed."

What suggestions do you have for management?

"Less pressure, more project/goal based, better efficiency, less bureaucratic."

Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 2 / 5
Support You Get 3 / 5 Rewards You Receive 2 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 1 / 5
Help Desk Analyst at United States Department of State
in Washington, UT

Please give us a one liner to describe this review.

"If the client was happy, thats all that matter"

What do you like about working at United States Department of State?

"beneficial as long as the client received 100 percent service"

Do you have any tips for others interviewing with this company?

"At this time I have no tips for this company"

What don't you like about working at United States Department of State?

"Some level of complacency but new management made it better"

What suggestions do you have for management?

"no suggestions for management. The work and client moral made it all assuring"

Person You Work For 4 / 5 People You Work With 3 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 2 / 5 Growth Opportunities 2 / 5
Company Culture 2 / 5 Way You Work 5 / 5
Help Desk Analyst at DISYS
in Long Beach, CA

Please give us a one liner to describe this review.

"Interesting - not enough exercise - very regimented"

What do you like about working at DISYS?

"They were nice and took an interest in my well being. Their online system worked well."

Do you have any tips for others interviewing with this company?

"Expect that you will encounter happy, enjoyable people. Don't worry."

What don't you like about working at DISYS?

"It's a temporary staffing company. While they do a good job, they could be more careful to inspect the work environment of where their sending their workers. Where I worked at Cedar Sinai, it was kind of dirty."

What suggestions do you have for management?

"Be a little more concerned about employee health and happiness."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 3 / 5
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