Working at Haverty's Furniture in Orlando, FL: 4 Employee Job Reviews by Real Employee working in Orlando, FL Area

"Work environment- cutthroat. Dead slow at many locations. Few to no customers. So slow you can take an hour snooze in the mattress department and no one will ever notice. Employees constantly being threatened by management they’ll be written up not meeting unrealistic and unattainable monthly metrics. Out of stock popular items is corporate incompetence for not knowing how to maintain their inventory to supply their customers. Company seems to be struggling financially."

"Haverty’s continues to lose their best clients and employees. Here are reasons why. 1: Furniture markup--- Haverty's furniture is so tremendously marked up far more than any other furniture store. City Furniture will be opening their doors and Havertys better stop drinking their Kool-Aid if they want to stay in business. 2: Quality of products: Haverty's products are not the best by comparison. I have seen so many returns because of the units falling apart or being delivered damaged and most of the furniture has previously been repaired at their warehouse before going out to customers. Ask any Havertys customer if their investment is worth buying previously returned and repaired furniture? 3: Delivery cost: Haverty's has raised their delivery charges from $49. to $79.99 and up. If anyone pays this, then shame on you. How do I know these things? I am a former employee. So, before you buy anything at Havertys and regret ever walking in their store; find out what it costs Haverty's to buy that made in China recliner and check other furniture stores where you can buy quality for a lot less. Havertys once built their reputation on quality products but now focus mainly on profits to appease their investors. 4: Their delivery motto on their website ‘The safe delivery of your new furniture takes skillful preparation and the utmost dedication, each item will be inspected prior to delivery to ensure your pieces are ready for your enjoyment.’ The truth is they have been losing their best warehouse , delivery and sales staff and have a very high turnover due to poor quality control standards of their products. Drivers must work around returns daily making deliveries take longer. 5: They do not value their experienced employees and have a very high turnover in sales staff due to delivery failures, cancellations. Sales people work only on commission pay dependent on successful deliveries."

"Havertys training resembles teaching a kindergarten class and talking to babies instead of actually coaching and training in a genuine way. We don’t use a script to sell, why are we using a script to coach? Not every customer is the same and we sell based on each customers needs... why are we training and coaching as if they are all the same!? Our employees are people and they all learn differently and trying to cookie cut our coaching to do the same with everyone is going the wrong way. Their Grow Plans are a joke since growth is determined by metrics most of the sale people can't meet. Hard workers go unnoticed while, lazy workers get rewarded with house sales given to them. Warehouse kept delivering the same flawed chairs to one customer 4 times until they canceled their entire $6500k order. Salesperson gets nothing - no pay for working hours to close a sale. Salespeople have to work every weekend , holiday and have training that could easily be done during work hours. Start with fixing the problems at warehouse and have better quality control of furniture deliver. Customers should not have to go through the hassle choosing to cancel their orders then shopping at competitors. Time is money for customers as well as sales staff. Take care of the ones that work to make Havertys a household name or go out like Levitz and Rhodes furniture."

"Weekends in your life are over if you get into furniture sales. The Commission is usually based on a tier system, A typical work day involves meetings and then proceed to calling prospects. Management makes employees feel everyone is expendable and can easily be replaced if monthly quotas are not met. The hardest part of the job is the rejection rate and dealing with irate customers who don't understand delivery can arrive late or damaged and they cancel their entire purchase. All sales we are required to sell Guardsman warranties, a 3rd party company that does little to nothing following up with customer calls. Successful delivery of all furniture on the receipt is how salespeople make commission or you're on your way down the road to unemployment. Salesperson does not have control over delivery damage and loses sales daily. Long hours especially during holidays when bell to bell is required and 100% COMMISSION."