"Work environment- cutthroat. Dead slow at many locations. Few to no customers. So slow you can take an hour snooze in the mattress department and no one will ever notice. Employees constantly being threatened by management they’ll be written up not meeting unrealistic and unattainable monthly metrics. Out of stock popular items is corporate incompetence for not knowing how to maintain their inventory to supply their customers. Company seems to be struggling financially."
"Haverty's is a fun but annoying mess of a company."
"Working in the office is stressful listening to numerous complaints daily from customers. Deliveries with broken furniture and no hardware frustrating customers can make for a long stressful day. Mistake working here as it can raise your blood pressure listening to customers complaints nonstop every day. Company ignores the problems and refuses to fix warehouse oversights. High turnover in warehouse and store staffing. Best to avoid working here wasting time when there are better jobs in retail paying more money."
"Avoid this company like the plague. Sales are based on delivered furniture. Too bad there are more bad deliveries than good. Warehouse repairs furniture and sends them out to customers paying for new furniture. Salespeople do not get paid for their sales since manager heavily discounts damaged pieces so customer keeps them. Cleaning our warehouse from all the cheap Make in China fake leather and cheap particle board furniture."
"Havertys was once a reputable company selling quality products to their customers. The company lacks honest and ethical sales practices and has difficulty delivering quality furniture. Few if any opportunities for advancement. All income is commission based relying on the successful delivery of products. Lots of low-quality items made in China, Vietnam, and USA. poor deliveries leading to lots of cancellations, all commission lost on cancellations. Company interest in its investors outweighs their concern for employee retainment or customer satisfaction. Havertys does not value hardworking employees. Few to none advancement opportunities. All Employees are considered expendable and easily replaced with inexperienced new hires. Unusually high turnovers at many locations within the company with sales floor having more salespeople than needed to earn a decent salary."
"Commission pay changes yearly making it harder to earn the same amount or improve income. There are too many salespeople on the floor and the ability to earn a decent paycheck is highly impacted. Combine that with unsuccessful deliveries and customer cancellations income can go from $33k to $24k. It is harder to hit unattainable required sales quotas and bonuses every month. Assistant managers also sell causing a conflict of interest on occasion. Delivery damage issues causing unhappy customers to cancel their orders. Dishonest salespeople on the sales floor causing conflicts and disharmony. Havertys refuses to change their procedures or sales strategies to be more competitive to stay in tune with current market trends."
"Haverty’s continues to lose their best clients and employees. Here are reasons why. 1: Furniture markup--- Haverty's furniture is so tremendously marked up far more than any other furniture store. City Furniture will be opening their doors and Havertys better stop drinking their Kool-Aid if they want to stay in business. 2: Quality of products: Haverty's products are not the best by comparison. I have seen so many returns because of the units falling apart or being delivered damaged and most of the furniture has previously been repaired at their warehouse before going out to customers. Ask any Havertys customer if their investment is worth buying previously returned and repaired furniture? 3: Delivery cost: Haverty's has raised their delivery charges from $49. to $79.99 and up. If anyone pays this, then shame on you. How do I know these things? I am a former employee. So, before you buy anything at Havertys and regret ever walking in their store; find out what it costs Haverty's to buy that made in China recliner and check other furniture stores where you can buy quality for a lot less. Havertys once built their reputation on quality products but now focus mainly on profits to appease their investors. 4: Their delivery motto on their website ‘The safe delivery of your new furniture takes skillful preparation and the utmost dedication, each item will be inspected prior to delivery to ensure your pieces are ready for your enjoyment.’ The truth is they have been losing their best warehouse , delivery and sales staff and have a very high turnover due to poor quality control standards of their products. Drivers must work around returns daily making deliveries take longer. 5: They do not value their experienced employees and have a very high turnover in sales staff due to delivery failures, cancellations. Sales people work only on commission pay dependent on successful deliveries."
"Havertys training resembles teaching a kindergarten class and talking to babies instead of actually coaching and training in a genuine way. We don’t use a script to sell, why are we using a script to coach? Not every customer is the same and we sell based on each customers needs... why are we training and coaching as if they are all the same!? Our employees are people and they all learn differently and trying to cookie cut our coaching to do the same with everyone is going the wrong way. Their Grow Plans are a joke since growth is determined by metrics most of the sale people can't meet. Hard workers go unnoticed while, lazy workers get rewarded with house sales given to them. Warehouse kept delivering the same flawed chairs to one customer 4 times until they canceled their entire $6500k order. Salesperson gets nothing - no pay for working hours to close a sale. Salespeople have to work every weekend , holiday and have training that could easily be done during work hours. Start with fixing the problems at warehouse and have better quality control of furniture deliver. Customers should not have to go through the hassle choosing to cancel their orders then shopping at competitors. Time is money for customers as well as sales staff. Take care of the ones that work to make Havertys a household name or go out like Levitz and Rhodes furniture."
"Most of the furniture Haverty sells is made in China and very low quality. Salespersons lose all commission on returns, broken furniture deliveries, money refunded customers to keep damaged furniture. Havertys Sales is ALL COMMISSION BASED EMPLOYMENT with no base pay relying on customers taking possession of furniture and keeping it. Protection Plans have to be sold with every sale or be put on record written up for their unrealistic goals, which changes yearly. Job description said it's easy to make $60,000 a year, but the truth is less than 1% make that. Average is $35,000 - $50,000 if you're lucky. Their Made in China furniture breaks apart before 5 years. Salespeople take the hit and lose the commission."
"Havertys customers are idiots asking an employee if they work on commission. YES, Havertys employees work on commission only. No other pay so when you come in to look at furniture you will never buy, just killing time cause you're bored you take a salesperson's chance away to make a living. Go to Target or Walmart and walk around if you're bored. They get an hourly paycheck and couldn't give a cr*p if you spend hours daydreaming. Havertys salespeople have a high turnover due to idiots who come in wasting time looking at furniture for a house they dream of buying in 5-10 years. These idiots really need to get a life. Furniture you see today will NOT be there in 5 years."
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