Executive Health Resources Employee Job Reviews in the United States

"I do not encourage anyone to either work or apply there. Demanding workload, sadistic oversight by managers who do little or no work themselves except to keep an eye on what the Case Coordinators are doing. The "high producers" are pampered which the average workers are pushed to always work harder. People were encouraged to skip their own lunch breaks and stay late to keep processing cases. Always threats for not meeting quota, which was set at unreasonable levels. Quota expectations not adjusted to reflect a decline in business."

"Worked as a PA for 3 years through the transition from being a privately held company (Physician Leadership) to United Health Care which is classic corporate structure. Focus shifted to quantity (cases per hour completed) and away from quality ($$ focus). Serious consistency concerns with product output to hospitals. Would recommend client hospitals resend the same case multiple times as a quality assurance measure (especially if Obs rec.). I did this on my own (still worked as a Hospitalist PT) and found subjectivity by PA's a concern. Brought to attention of leadership and was advised to leave it alone. EHR-Optum-UHC has lost its way, I resigned."

"I left clinical medicine to stay home and work from home. This company completely broke me and my confidence. We had to review 100's of pages of chart work and write 8 letters a day. Their QA was fabricated and not consistent, i.e., wrote 4 instead of "four" times a day is a spelling error = 0 for quality = probationary period = no bonus. Didn't last a year. Hated it."

"I loved working with my team at EHR. I would work for my managers anywhere doing anything."

"I have worked with EHR for 1 1/2 years and have loved it. I work from home and set my own schedule to suit my needs. The bad thing is that the company overhires and then lays off nurses. They also are outsourcing our job to the Phillipines so many days I sit at my computer with almost nothing to do because all of the letters are for the Phillipino nurses. They just laid off my manager and now I have no one to go to for support."

"I worked for some time, told that there was a chance to move up, have not seen many opportunity. Doctor is thinking of leaving clinical med for this, it will be a mistake. Here, it's constant pressure to review charts, calling hospitals/doctor. Working from home is no less stressful, you are constantly being monitored. No independent thinking, just drink the Kool-aid."

"Doctors are hired as PA/physician advisors. You get 2 or 4 weeks training in compliance review. However the training while good, is made easy, promoting a stress-free work environment, which is far from the truth. Not what it's cut out to be, stressful, hard work, poor compensation, constant micromanagement, shifting goals, little scope for promotion. Forced to work public holidays/weekends. You work from home, but it's a grind all day. Now owned by UHC, just making money for them."

"Constant intense pressure to produce"

What do you like about working at Executive Health Resources?

"Ability to work remotely, computer based background training, benefit package."

Do you have any tips for others interviewing with this company?

"Ask about production expectations, percentage of people making those goals in production, and recent percentage of people that make it through training up front. Get real numbers as the company tracks everything. Don't accept a non-answer. Think about undergraduate days where it is dog-eat-dog to be successful, and understand that is the environment you will be entering. Sure as they like to say, no one dies, but to be successful don't expect to even have time to go to the bathroom."

What don't you like about working at Executive Health Resources?

"Constant intense pressure to produce; quality expected in training well above quality observed in production and production goals unrealistic for average case complexity/expected level of customer service/quality of case data development and presentation; training period extensive, but after second week guidance during training poor/understaffed/wars with production goals; processing is complex, not well documented, and not concrete such that critiques are different from different leaders."

What suggestions do you have for management?

"Culture is becoming dog-eat-dog since buy out by United Healthcare. Production employees' background is from service industry....and this cultural change won't be tolerated over time. After consultation with several employees, the concern is that we could not recommend the company to others, and we don't trust the current leadership."

What do you like about working at Executive Health Resources?

"Ability to work remotely; work from home. Being able to work from my home office has cut down on the stress and cost of traveling to/ f rom the office. Competitive salary w/ quarterly bonus (35k + 25% = $43k) and overtime opportunities. The Administrative Assistance position is general data entry of medical records; perfect for a new college grad in today's troubled workplace."

Do you have any tips for others interviewing with this company?

"Be prepared for a computer literacy and typing test (words/minute typing, and knowledge of Microsoft Office programs like Outlook, Word, Excel, and Access)."

What don't you like about working at Executive Health Resources?

"The business has been expanding incredibly rapidly since early 2010. While this is great for business, and the ever increasing workload is a sign of job security. But, in the midst of the hiring frenzy the company seemed more concerned with putting bodies in seats and may have relaxed the hiring process and brought on people who were - a: unqualified, b: unmotivated; c: unwilling to meet the demands of the job; d: all of the above. Also, dead-weight employees seem to not only be able to keep their jobs but rarely, if ever, get released based on productivity and attitude."

What suggestions do you have for management?

"On a business level, I would employ fewer doctors and more nurses; the cases are reviewed by doctors and signed off on by nurses. I would have nurses review cases, and doctors confirm. This would cut down on salary costs. Also, on the operations side (data entry), I would employ more trained managers with previous management experience to supervise (clinical background not necessary); currently the managers are nurses with clinical backgrounds but little management experience."

"Opportunity to explore options in medicine apart from clinical work."

What do you like about working at Executive Health Resources?

"Flexable schedule: you set the days you want to work, working from home, doing work apart from clinical practice. Option to explore medicine outside of clinical work."

Do you have any tips for others interviewing with this company?

"Start slow, the 80 hrs minimum/Mt will take 8-14 days to complete. You have to do alllot of typinf, so may want to take lessons if you are not a good. Avoid the 4 weekend day option if possible, poor pay and hard work. Speak to other Dr working there for their experience."

What don't you like about working at Executive Health Resources?

"Pressure of productivity, having to complete target goal regardless of the complexity of the cases. In clinical practice there is also pressure to see so many patients per hour or day. its the same here, mental stress, but if you make a mistake here no one dies. Can be isolating especially if you work from home, there is no peolpe contact, its all computers. The cases are not easy, its nothing that you was thought in medical school or normally do. Its the boring stuff the SW/case managers do to check compliance status. It dose get easier as you go along, learning the algorythms and compliance rules, but you still feel the pressure of productivity."

What suggestions do you have for management?

"Be realistic with the target goal set. Training has to do more real cases, the training was a breeze but it does not prepare you well for the real world experience and pressure. Up the pay."

"Dissapointing, was promised alot, got little back and they demand allot"

What do you like about working at Executive Health Resources?

"The ability to work remotely from home. No travelling, just work from your home office."

Do you have any tips for others interviewing with this company?

"EHR cannot run with out doctors to review the cases, thats the principal of EHR compliance review; you have room to negociate, they need Dr.Do not work the 4 weekend day model, they will abuse you, poorly pay, stressful and locked in for a minimum of 6 mts.Dont trust the recriuters, they sell EHR as a pot of gold, you will be making so much money working from home. It's all BS, you will see little bonus and allot of stress.Like anything else in life if it seems too good, be careful. This is not a job for Dr who like clinical medicine, if you have no other choice, tell yourself you like it and be prepaired to swallow your pride, take allot of BS and little reward."

What don't you like about working at Executive Health Resources?

"Not what I was expecting or was told. This in not an easy job. Its high pressure, demanding, the TL/team leads are always on you to do 3 or more case an hour. You have to review the medical records, numerous pages, calling the doctor to clarify issues, whom dose not want to talk to you, and are often are rude, insulting. often insufficent information is sent in and you are expected to call to get updates, wasting your time. and if at the end of your shift you are not at your quota, they dont care. The salary is on the low side, you are told to make it up with the bonus by doing more cares per hour, almost impossible to do. I break my back, and has shoulder and neck pain by hunched over a computer scrambling for case to do, has not seen any bonus. Do not work the four weekend model, the bonus is $ 2000.00/year or $153/month which is absurded, and you work like a slave, mimimum 8 hours on the weekend. This is not the cushy job they sell you, it is demanding, demeaning at times, will poor rewards, you are doing nothing to help patients, its a money buisness."

What suggestions do you have for management?

"Be honest when advertising the work/ job description to be done. Be fair with the pay. EHR gets about $ 299.00 to review each case from the hospital and Dr are expected to review 3/hr or bring on $ 897/hr to EHR and you are paid $ 70.00/hr or $23.00 per case. The Dr who does the work, use your knowledge, expertise get $23.00 and EHR get $ 276/case. Big profit for EHR, which was just sold to united health care for 1.4 Billion$$$."