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10 Escalation Manager Reviews

Escalation Managers give their job an average rating of 3.7 out of 5.0. The Escalation Managers happiest with their jobs are employed by AT&T with an average rating of 0.0 while the Escalation Managers least happy with their jobs work for Experis with an average rating of 2.8.

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Escalation Manager at NetApp
in New York City, NY
Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Escalation Manager at Benefit Solutions
in Duncanville, TX
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Escalation Manager at Chase
in Phoenix, AZ

"I love that I get to interact with our employees, and get to improve the customer's experience. What I don't like is that we have to submit certain processes to allow another department to complete what we start. It would be a great advantage to just be able to complete the resolve to the customer escalation all at one time, on one call."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 3 / 5
Escalation Manager at Experis
in Bellevue, WA

"I have come to the conclusion that I am wasting my time in my current role."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 2 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 1 / 5
Company Culture 3 / 5 Way You Work 2 / 5
Escalation Manager at Convergys
in Fort Pierce, FL
Person You Work For 3 / 5 People You Work With 3 / 5 Work Setting 3.1 / 5
Support You Get 3 / 5 Rewards You Receive 2.7 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Escalation Manager at AT&T
in Atlanta, GA
Person You Work For 4.6 / 5 People You Work With 4.5 / 5 Work Setting 4.5 / 5
Support You Get 4.5 / 5 Rewards You Receive 4.5 / 5 Growth Opportunities 4.4 / 5
Company Culture 4.4 / 5 Way You Work 4.5 / 5
Escalation Manager at iPacesetters
in Whitewater, WI

Please give us a one liner to describe this review.

"Best people in the world to work with."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 3.1 / 5 Rewards You Receive 3.6 / 5 Growth Opportunities 2.1 / 5
Company Culture 3.1 / 5 Way You Work 2.1 / 5
Escalation Manager at Cisco Systems

What do you like about working at Cisco Systems?

"It is a great company."

Do you have any tips for others interviewing with this company?

"Cisco is one of the best companies to work for."

What don't you like about working at Cisco Systems?

"I dislike the drive to work. I live in Long Beach."

What suggestions do you have for management?

"The manager is great - couldn't be better."

Escalation Manager at Computer Associates
in Islandia, NY

Please give us a one liner to describe this review.

"From an employee who worked there long enough to know when a change is needed."

What do you like about working at Computer Associates?

"Best infrastructure for technical learning, very diverse and truly secure, a lot of knowledgeable techs."

What don't you like about working at Computer Associates?

"Qualified managers."

What suggestions do you have for management?

"Look harder and do more research."

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