Well… what to say about my time with Enterprise?
Let’s start with something positive. A “compliment sandwich” if you will, but frankly there isn’t another positive to cover the sandwich with… so, an open-faced compliment sandwich.
The Good: Enterprise brands itself as a place to start building a career. It is undeniably successful in that.
The Bad: The working hours were absolutely unbelievable. Close to 12 hour days, and they operate 6 days a week, so hopefully you’ve got nothing planned pretty much forever.
It’s ok though, as you are paid for this time! Paid barely enough to live on at that! Planning on renting an apartment AND paying an internet bill? Sorry chief, that just isn’t gonna happen for you. Especially in this housing market.
-Do not under any circumstances expect support from the “management” team. You will not receive it and actively looking for it will brand you a problem.
-How are your stress levels? Do they need to be catastrophically higher? Than this might not be a con for you. Ultimately, you’re just renting cars. There is no reason this basic task should be anywhere near as cortisol raising as it is, but boy-howdy, get ready for a frayed nervous system and a trip to the therapist.
I cannot stress enough that despite everything outlined above, you are NOT paid adequately for your time or stress. This is a smart move by Enterprise as it helps reduce their already astronomically high turnover rate, by creating a situation wherein you will simply feel trapped by your inability to look for other work, and the reality that if you miss a paycheck, you’re on the street.
Personally, I was once reprimanded harshly by my “manager” and the HR representative (weird…) for refusing to put up my own Personal Credit Card(!) to secure an alternative rental for a deeply unpleasant woman who screamed at me for an hour.
0/10 Just Don’t.
I worked for Enterprise Holdings for 3 years. I mainly worked as an at home customer service representative, and was part of a roughly 20 person team. My supervisor was stellar, she would meet with every member of our team at least once a week, and always had a positive attitude, and generally always had things for each of us team members to improve upon. I developed a great many soft skills thanks to the hands on training I received, despite being a relative newcomer to the field. The brand identity was a big part of why Enterprise was such a great company. At times the workload was a bit hard to handle, but with proper supervising, we were one of the top teams within the company. The pay was above average, but the workload was also a bit above average. I would recommend working for Enterprise Holdings to anyone with a customer service background, they are obviously one of the top rental companies in the world for good reason. Upper management was very responsive, and generally it was a great corporation to be a part of. Sick days and vacation time was given out fairly, and overall the systems we were given to work with were impeccable.
Enterprise Holdings had given me the opportunity to work full-time after I had done exceptionally well with their intern program and as a competitive employee, I took the offer. In my current standing, I have earned my title as an "elite" employee consecutive months but my compensation has been poor. The company exhausts employees who generally do well because of the revenue these employees drive in but the lack of team atmosphere and employee development drive these same employees away. Overall, it has been a rewarding, but difficult experience because of the atmosphere. I would recommend this program because it allows those entering the workforce to find a focus in their career path.