CyraCom Employee Job Reviews in the United States

"Not hard to get the job. Training was good. Getting legit experience in many different fields. Very affordable health insurance for single employees. But I only think of this company as just a stepping stone. Trying to find another interpreting job once I get 3 years experience. Honestly, I was shocked to find out that our clients pay up to $1.89 per minute for our service when we only get paid $15/hr(=0.25/min). No wonder the clients have such high expectations and try to use us as scapegoats for whatever problems they have, for example, they bring an elderly LEP who can barely hear anything on the line, then if they can't understand, the English speaker keeps telling me to speak louder, then the LEP says they can't understand because of my pronunciation even though I always get complimented on how clear I sound when I get monitored. I think it's too much mental stress to put up with for $15/hr, especially when you have to deal with 2 or more people at the same time. And then there is some serious micromanagement. To be honest, I kind of abuse this after I started working from home after COVID, but back at the center, no electronics of any sorts. You can only browse on list of approved sites at the center, and can't even google things when you need it. Worst part is that you have to stay on 'Available' at all times when you're not on break. You will get another call in less than 2 seconds even after getting done with a long/stressing call. You have to fill out reports for anything unusual about the call, but you have to multi-task and fill that out while taking the next call. If your scheduled shift ends at 5 for example, you have to stay on "Available' until 4:59:59, take all the calls that come in and finish them. That's why I get frustrated when a call ends on the 58th minute, because I'll get another one for sure before I can go. I can't make any plans right after work because who knows I might get a 2 hour long call right before my scheduled time ends."

"I’ve worked for Swaran Singh LLC since 2014. I’ve found it to be a strong company with good ethical values and growth, especially with customer satisfaction. The company contracted with many other companies and was able to grow."

"I've been collaborating with CyraCom for half a year as an interpreter. I'm glad for the opportunity, but there's a lot of room for improvement The Pros: The call volume is decent. Flexibility allowing you to work at your own leisure. Large amount of resources and glossaries provided on the interpreter portal website. The Cons: The rate offered is lower than what other smaller firms offer, but you can negotiate. Their protocols for introductions, goodbyes, and various situations are the most pretentious aspects. The intro is unnecessarily long leaving you out of breath when said in full. There's even a hold time protocol you are required to fill out and stop, for example, the doctor in real time to ask when he's coming back, while he needs to be and should be doing doctor things. They say it's "to avoid unwanted charges for clients". Yes... other firms simply have a ~10 minute hold policy that you just disconnect if nobody comes back. No need to file forms, record the times, and email them. I don't do this but I'll likely be penalized sooner than later. They refuse to acknowledge the concept of night/weekend rates. When you make your case they double down on: "our business needs dictate what we offer". Excuse me? Your business wouldn't exist without us interpreters for starters. The onboarding process takes too long and they forbid using a cellphone line for work. Emailing management for support is prompt, but they will stop responding completely when pressed with more difficult questions. For an interpreting firm that's the 2nd largest by revenue, their email support feels like it's run in a tiny office by a small local company that doesn't have the means or resources beyond cookie cutter replies. About every month my profile 'glitches' and I don't receive any calls until they have to manually reset my profile."