3 Contact Center Team Manager Reviews

Contact Center Team Manager at Bank of America

"What I love: My willingness to find process improvements that benefit all within the department. The Teams I have managed have been an extension of my family. What I didn't love: Compensation not matching to the job and more importantly the work put into ensuring the Team was motivated and was providing the best customer service on each and every call."

Contact Center Team Manager at Bank of America

"I enjoy working as a Contact Center Team Manager. You must ensure that your Site Leader is allowing you to perform your job so that you can exceed expectations and is not only interested in maintaining control over the entire operation without allowing managerial input."

Contact Center Team Manager at Bank of America

Please give us a one liner to describe this review.

"Listen to the over qualified little guy."

What do you like about working at Bank of America?

"I like working on multiple projects and managing a team at the same time. I liked learning about Six Sigma as well."

Do you have any tips for others interviewing with this company?

"Unfortunately, I was not a part of the Bank of America click or the Fleet Bank click and my experience is if you were not a part of either click then you probably don't want to work there. If you do work here be quiet, don't complain, don't talk to anyone, only contribute in meetings, and stay to yourself."

What don't you like about working at Bank of America?

"I don't like the whole playing favorites thing. I didn't like the fact that qualified hardworking people did not get promotions because of playing favorites, clicks, and office politics. I did not like the fact that I was overqualified for my position and could not post or move into another role at the bank because internal recruiters wouldn't even respond to my applications. I do not like the fact that based on K-Performer I was the top manager in my site and I was laid off. How does this decision motivate those in lower positions in this dept? How does the worst manager in this site get re-hired in a lower position? The thing that I don't like the most is the fact that I never gave my manager a bad survey. If I didn't like something he did I kept it to myself and just didn't take the survey. There were other managers that did not like what he was doing and gave bad surveys and I'm pretty sure he thought those bad surveys were from me."

What suggestions do you have for management?

"Stop the fear tactics. Promote people based on performance and merit. Do not spread rumors about your peers or direct reports. Keep confidential proprietary information private. When you have someone that wants to post out of the dept, help them to do so. If you have direct report that does not like another direct report, help to resolve the issue, do not instigate or act like it does not exist."