Working at Cbeyond in Atlanta, GA: 28 Employee Job Reviews by Real Employee working in Atlanta, GA Area

"Worked since June 2014. Company was sold after I was hired."

"I've been with Cbeyond since June 2005 which is a voice over IP company providing services such as PRI, SIP, Analog and CAS. We also provide other services such as Webhosting, Email and other Applications. We originally started in 4 markets and now are in 16 markets. Per the growth there was several opportunities to grow with the company and expand your knowledge."

"I've worked for AT"

"Cbeyond was a great place to work before it was bought out. I worked with some very skilled people that made learning and working fun. It was easy to go into work every day because I truly loved what I did."

"I worked at Cbeyond for 6 years, from May of 2002 to May of 2008. During that time we grew from a very small company with a presence in 3 US markets, to a large, publicly-traded company in 10 markets. The company was technologically innovative, well-organized, and almost uniquely successful in market penetration with an integrated voice data services offering."

"Not happy with the acquisition, Birch doesn't seem to know what they are getting into."

"I've worked for Cbeyond for approximately 2 years. In those years I was able to learn incredible amounts of things about supporting Voice and Data services. The learning experience is top-notch. The pay, compensation, and hours on the other hand could be improved."

"I worked at Cbeyond for 6 months working on the Helpdesk. Was one of the worst jobs I ever had. Only get a 30 min lunch and management was horrible. They cared more about customer surveys than fixing issues. All about getting customers off the phone and calls out the Queue. Working in a call center environment is bad enough with bad managers that don't really care about you. Was glad to leave this company."

"If you are looking for a job, they will find you. Once you're in, you sign your life away to 8 am meetings that are nothing but lectures and change that's led by c-levels that have no clue on how to build a sales organization. Turnover is 100% / yr. Work conditions are horrible. Commissions are not paid on time nor are they ever right. Always in the company's favor. Disputes go on paper forms that get lost. Sales spiffs are never remembered. This is the worse firm I have ever worked for. RUN."

"I have worked for Cbeyond for almost 7 years and was a SR. OPS Manager. I led a team of 45 and had 1 remote office in Denver. We supported 60,000 customers for all voice, data and applications using leased LEC lines (T1 and Fiber). The company's SLT made poor decisions that affected the overall revenue for 2013 which led to laying off many people. We also started outsourcing our job functions to Manila. I would have enjoyed to continue to work for this company however that is not possible now."

"I've worked for Cbeyond since 2010. I found it to be a marginally stable company with few advancement opportunities. People do make lateral moves, but few actually advance. It is one of the lowest paying companies of its size I have ever worked for. They have historically retained employees due to their low layoff rate which is changing due to high customer churn and low number of new customers. Cbeyond has an extreme number of new customer complaints and should be looked at with caution."

"I have worked here for 3 years. Some aspects are good but middle management and the lack of support for new product lines is causing the company to not do well."

"I was at Cbeyond for 10+ years. Overall I had a good experience. I managed to move into a few different roles, but opportunity for growth is very limited, depending on who you know."

"Good experience, overworked with little reward."

What do you like about working at Cbeyond?

"My peers and the exposure to a lot of different technology."

Do you have any tips for others interviewing with this company?

"Get a good salary coming in. It is pretty negotiable."

What don't you like about working at Cbeyond?

"Way too much work to be able to complete on a daily basis."

What suggestions do you have for management?

"Hire more people, become less process oriented, and solve the issues. Place less importance on the number and time it takes to close tickets."