Working at Brookdale Senior Living in Naples, FL: 1 Employee Job Reviews by Real Employee working in Naples, FL Area

"I started at Brookdale with high hopes of having a long and progressive career with this organization. I had over 15 years of management and customer service experience, and I was excited about being a part of the Brookdale family. Unfortunately, it did not take long to realize that the Exec Director's insecurities and instability made for a very negative work environment. In my 15 years of working in the corporate world, I had never encountered a manager who was such a poor leader. The employees did not respect her, and it was common knowledge that she was very vindictive. If an employee called off because they were sick, she would purposely cut their hours the following pay period, as retaliation. The morale was so low in the community that it was very difficult to keep good employees and department heads. During the first half of 2015, five department heads quit. That was a pretty good indication that something was wrong. It amazed me that neither the corporate office nor the regional operations director investigated why there was such a high turnover. In addition, positions were cut in order to increase profits (and the ED's bonus). This resulted in not having enough staff to take proper care of the residents. Because of this, there were daily/weekly occurrences of residents falling and residents having to wait for over a half hour when they pulled their call alarm."