"Poor management. Poor employee retention. Laughable staffing. Inadequate training. Hostile work environment. Always working short-staffed. No thought about acuity. Clear favoritism of certain staff."
"After 9 years I just don't know how to express my gratitude for the more then generous raise I received. The 14 cent raise should help me and family have a better quality of life. NOT. I worked alone in the building as the only dayshift caregiver for months because the rest quit. I couldn't give showers, I couldn't keep and eye on everyone, I couldn't give them what they deserved or were paying for. Management helped with nothing. I did it all. And I'm not even worth a quarter. Not even a full 15 cents. All my back breaking work over the years, all the hard times, and all I'm worth is a lousy 14 cents. SMDH."
"I've been working for Brookdale for about a month now. I am extremely concerned for the residents of this program and its hardworking staff. So many things wrong with this company! The RA role is not as they describe it to be when you are hired. Staff is underpaid for doing CNA, nursing work. This is supposed to be an assisted living facility but most of the patients here are full assist, which RAs are not trained to handle. I have seen other RA's be verbally and even physically abusive to residents. There are cockroaches everywhere, they climb on the residents and are infested in their rooms. In the one month I've worked here, we have run out of care supplies twice, we have nothing to clean the residents with and have to use wet briefs and napkins to clean them up when they are changed."
"Horrible to staff. This company will do whatever it can to save face in the public eye, including burning good employees for unfounded accusations, all the while denying residents proper care to attend to erroneous accusations against staff. Avoid working for or putting your loved ones at that place."
"My reviews are them same as the others written about this company. I have been a nurse for over 20 years, the last year working for this company. It is evident this company is clearly profit driven and does not have any interest in employee relations. At this facility in Temple, TX the nursing administration is currently a joke. They DO NOT, I repeat, DO NOT encourage nursing staff to progress and move up. They would rather pigeon hole as the term is called and keep current nursing staff on the floor working, rather than promote them into a nursing management position they are more then qualified to perform. The administration at this facility has its head in the sand about wages for the caregivers and nursing staff. Brookdale bought this Assisted Living facility with a healthcare area for skilled rehabilitation and long term care residents a few years ago. It still pays its staff in the skilled area like it is minimal care/minimal assistance, no acute care. The skilled-rehab, long term area is not just an assisted living area, it is at times total care for extremely sick people and the $10.00 an hour for the aides or caregivers is not enough for the amount of work these employees preform. Shame, shame, shame to Brookdale for your part in this mess of a business. It does nothing to complain to the the nursing administration and ED, they give their impression to either shut up and work or move on, because there is someone else that will not mind being screwed over for this wage. The turnover rate for care givers is horrible, the new employees start and by the end of the first week they are ready to quit. As a nurse we highly depend on the caregiver to be a huge part of the nursing team and when administration treats them like easy nothingness I know their feelings about the licensed staff, we are just as expendable as the caregivers. Not a good feeling to have when we are entrusted to provide high quality care to residents paying a lot of money to this company."
"Run as far away as you can away from Brookdale Senior Living. Regional managers unorganized and have no clue what goes on. It's a big business and all about the money. No loyalty."
"I would not recommend anyone work for or bring their loved ones to this facility. Unorganized. Office staff is not all that nice as they appear to be. When you go to apply they make it seem like the place is heaven. Was with this company for only a few days and wanted to quit on day 1. They schedule you to work the days when no one else wants to work. They have the RA'S answering phones which is fine, but "those in the office need to get outside calls until certain hours", huh?? They have the RA'S doing the dishes. "Hire a dishwasher or have the kitchen crew cleanup?" Wow! No housekeeping. The rooms STINK. One shift doesn't clean up, they leave it for the next shift. They talk about each other constantly. One person has assigned room numbers, so that one person disappears for hours. There is no teamwork AND omg! THE PAY SUCKS!!! All in one building. Assisted Living, Memory Care, Nursing Homes, Care Homes in Independent Living, Respite Care. DON'T DO IT!!!!!!"
"A terrible place to work... management does not care about the staff, all they care about is filling their pockets. Big turnover, because staff is sick of it. The aides have to dress people, bathe, wipe butts, transfer, housekeeping, serve food all for 10$ an hour. There's usually one aide for 40 residents. And 50% of them are not assisted living material. We have residents who are 2 person assist and who can't do anything on their own. Staff are no call, no show and nothing is done about it. Our Christmas bonus was $14.10 Walmart card, well the management got thousands of dollars. We have been kicked, punched, scratched, bit, spit on. I recommend people not to work there."
"I worked for Brookdale for just 3 years. In this short time period I watched "the building" fall apart physically and emotionally. If any company can ruin a good thing, it's Brookdale! I am not disgruntled, PO'd or anything close to it. I had secured other employment before giving my notice as I knew Brookdale would be the wimpy, tactless employer they have proven to be. Keep your loved ones away! Don't put them in any facility that is Brookdale. They will destroy your loved one by taking their money and providing nothing that can't be managed better somewhere else. Choose a smaller family owned Assisted Living."
"I have worked at the Courtyard for over 5 years. I stay for the residents, that's the only reason I am still there. The pay is horrible. No incentives at all. Even the residents talk about how horrible the company is. We are so short staffed our med techs on day shift take turns working doubles every day. We have no RCD, no full time day nurse and the care staff is so short that sometimes there's only 1 caregiver for 3 floors. We never have all the supplies we need. We have to watch our overtime they tell us, but we have to work extra or who's gonna do all the work."
"I had been employed since 1999 and was fired in 2014. I had never had anything negative in my personnel file. I had so many thank you cards sent to me and to corporate, along with many emails. Because two caregivers who knew their positions were on the line as not providing care they should have been, they made up lies about me to get heat off them. I honestly thought after it was reviewed that it would have been dropped, but no - I was asked to leave. It was so very hurtful, as I put in more hours and always put the residents first. Once Emeritus was purchased by Brookdale things immediately started going downhill, as we still have so many boxes to relocate. When you have given your all for 16 years and supported everything the company put it out there no reprimand in my file I got terminated. I realize I did handle things wrong, but again, had no chance to even discuss that. I would just appreciate this getting checked out. Brookdale will always be a family. Just sad that management takes word from front line staff and never let me even explain what occurred. Brookdale had a great ED support in that area and now all but one had left which should I know my residents were happy, calling me to ask how we are going to do that. Family members still call me asking who to contact about issues as nothing being done at community level. Breaks my heart as I had happy, healthy residents. Resident and family members say that Brookdale purchased Emeritus but seems went other way as Brookdale adopting Emeritus policy instead of other way. Last got all new regional bosses who knew none of us but fired management anyway. At this time no ED are even still at the properties in San Antonio area."
"I started at Brookdale with high hopes of having a long and progressive career with this organization. I had over 15 years of management and customer service experience, and I was excited about being a part of the Brookdale family. Unfortunately, it did not take long to realize that the Exec Director's insecurities and instability made for a very negative work environment. In my 15 years of working in the corporate world, I had never encountered a manager who was such a poor leader. The employees did not respect her, and it was common knowledge that she was very vindictive. If an employee called off because they were sick, she would purposely cut their hours the following pay period, as retaliation. The morale was so low in the community that it was very difficult to keep good employees and department heads. During the first half of 2015, five department heads quit. That was a pretty good indication that something was wrong. It amazed me that neither the corporate office nor the regional operations director investigated why there was such a high turnover. In addition, positions were cut in order to increase profits (and the ED's bonus). This resulted in not having enough staff to take proper care of the residents. Because of this, there were daily/weekly occurrences of residents falling and residents having to wait for over a half hour when they pulled their call alarm."
"I have been working for this company over 3 years now and I love the residents but the company does not follow seniority as they say they do. I have an illness so they were good working with me on that, but I wonder if they just keep me around because they really care or legal reason. People are getting hired in doing the same thing I do at Brookdale Kettering making between $11 and $13 an hour and I haven't even made it to $9 as long ass I have been here. I was told in my review at the beginning of the year I was up to $9.19 but when I got my check with my raise it went from $8.28 to $8.49 hourly. I feel it's not even worth the drive anymore. When I can work I work just as hard or harder than everyone else. But what can you do when they smile in your face and act like they want you around but show no appreciation from your employer. The residents are always appreciative so that makes me happy, but the people I work for make me feel like I'm just the help and don't care I do not make enough to survive as long as they are."
"I've only worked for this company a few months, while they were great when I broke my foot, giving me the time off that I needed, they aren't very good to work for. They're cutting hours, and hiring people that aren't skilled, at a much lower wage. For overnight associates, they have to take an hour break, and have had their days cut to 4 days a week, so all the full time employees that work overnights aren't getting their full time hours."
"Pay is very poor for work load and responsibilities. Also a risky environment for your health."
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