Working at Bed Bath & Beyond in Layton, UT: 2 Employee Job Reviews by Real Employee working in Layton, UT Area

"They say your job is to be the expert in heartfelt life experiences. However, you're given zero minutes a day to check up on issues that require follow-up, they have archaic systems, and they care more about their rules, metrics, adherence and regulations than they do about their employees. The turnover is incredible and the stress level is high. This is not a place where you can really take care of your customer unless you are a machine. You get two minutes after a call to notate and if the customer needs follow-up in the future, good luck ever reading your emails to get a resolution. You're rarely given time for customer follow-up and questioned every minute about how long you're taking This is a stressful environment that expects the impossible with all the rules and metrics you're expected to balance. Go work elsewhere where they empower you to do the job you're tasked with. I'm moving on to a place that treats you like an adult and gives you the tools necessary to actually care for its members. I'm going to miss my kind customers at BBB but the management there and the HR department are a roll of the dice. You get a good manager and it's a better experience; you get a crappy one and you're stuck in hell with no way out except finding another place to work. HR refuses to move an employee if they don't sync with their management team, despite detailed examples of unprofessional behavior. HR sides with the manager ever time; they are not concerned for the employee; they know their turnover is massive and they could not care less."

"This job has been the worst experience of my 35 years as an employee. I was so optimistic about the potential here based on my recruiter and the new-employee orientation. It was false hope. They say your job is to be the expert in heartfelt life experiences. However, your given zero minutes a day to check up on issues that require follow up, they have archaic systems, and they care more about their rules, metrics, adherence and regulations than they do about their employees. The turnover is incredible and the stress level is high. This is not a place where you can really take care of your customer unless you are a machine. You get two minutes after a call to notate and if the customer needs follow up in the future, good luck ever reading your emails to get resolution. You're rarely given time for customer follow up and questioned every minute how long your taking This is a stressful environment that expects the impossible with all the rules and metrics your expected to balance. Go work elsewhere where they empower you to do the job your tasked with. I'm moving on to a place that treats you like an adult and gives you the tools necessary to actually care for their members. I'm going to miss my kind customers at BBB but the management there and the HR department are a roll of the dice. You get a good manager and it's a better experience, you get a crappy one and your stuck in hell with no way out but finding another place to work. HR refuses to move an employee if they don't sync with their management team, despite detailed examples of unprofessional behavior. HR sides with the manager ever time, they are not concerned for the employee, they know their turnover is massive and they could not care less. There is a group of managers and supervisor who form a network and if you have a problem with one of them be prepared to be treated like garbage by the entire group. It's like junior high all over again. People who were once professional and kind become na"