Rapidly growing company with great people, great leadership and a focused customer care director. Products are not innovative but are leading the market with future potential. Long work hours are expected but rewarding. Lots of travel, fun experiences, and interactions with diverse customer base. Requires getting down and dirty sometimes with fleet vehicles but as long as you possess common sense and basic troubleshooting skills, it's never too challenging. It's a very demanding role with pretty good compensation and ability to transfer to many other positions within the company. I only wish there were a lot more training opportunities to learn more skills or accredited certifications but other than that, it is one of the best companies I have ever worked for.
There are few key personnel that really know their stuff and it can be difficult sometimes to get proper training on products and troubleshooting help when there's only a few level ll employees that may not always have the motivation/time to provide assistance. Also, re-work the health plan for employees with dependents.
Customer Care manager is an idiot. Wants to spend his time wandering and micro managing. Too young to be in his position, very immature and takes his aggression out on employees. His buddy is his 2nd in command, and very incompetent. Loses paperwork and forgets critical information. Management in this company is very hostile and demeaning. If you try to advance, they punish you for it. Technology is great when it works. You will only get ahead if you are part of the good 'ol boys club.