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Zales Employee Job Reviews in the United States

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On average, employees at Zales give their company a 4.0 rating out of 5.0 - which is 3% higher than the average rating for all companies on CareerBliss. The happiest Zales employees are Sales Associates submitting an average rating of 4.6 and Managers with a rating of 4.1.

38%
46%
8%
8%
0%
4.0
Average Rating
(based on 13 Zales Review Ratings)

Ratings by Category

Company Culture
3.9
Growth Opportunities
4.0
People You Work With
4.2
Person You Work For
4.4
Rewards You Receive
4.0
Support You Get
3.7
Way You Work
4.0
Work Setting
3.9
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"I have worked for Zales for over 4 years and have seen the company grow from being on the eve of dissolve to back to profitability. Its great to be with a company that really took a hard look at itself and realized the course that needed to be taken to bring back the organization to a viable and competitive company."
Posted 8 years ago in Irving, TX
Manager

"I have worked for Piercing pagoda for quite a number of years and I would say we are in the business of not just selling but making memories. Every piece of product that leaves the kiosk has a memory attached to it, for example it could be for a husband or a wife on their 25th anniversary! I just enjoy being able to make that impact to my Guests and Pagoda has made that possible for me to learn how to do."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Jewelry Consultant

"I’ve worked with Piercing Pagoda for a full year and have loved working there with the team. Being that commission would be given if the store met their sales goal, team members helped each other out for the success of the company. It was fun sharpening my skills with communication and collaboration."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 5 / 5

Company-Industry Rating Comparison

4.0
Zales (37)

4.7 Highest Rated in this Industry is Vineyard Vines (5)
2.6 Lowest Rated in this Industry is rue21 (5)
3.6 Average of All Companies in this Industry (3,089)
Citrix Architect

"Zales is a good company, Experis is a resource they use for their professional services."

Person You Work For 5 / 5 People You Work With 3 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 3 / 5 Way You Work 4 / 5
District Manager

"I have worked for Zales for over 4 years and have seen the company grow from being on the eve of dissolve to back to profitability. Its great to be with a company that really took a hard look at itself and realized the course that needed to be taken to bring back the organization to a viable and competitive company."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 3 / 5
Zales Employee

"I have worked for Zale Corp for more than 4 years and have enjoyed my experience. A lot of companies are afraid to look at itself to make the necessary changes to its culture in order to ensure long term growth and prosperity, but Zales has. Improving technology, enhancing training and development and focused on building a strong succession plan."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 3 / 5
Sales Associate

"Easy way to earn extra money, and they were flexible with my schedule."

What do you like about working at Zales?

"Zales had the policy that anyone can afford a diamond. Love that they were open to anyone being their customers, not just those who could afford 5-figure jewelry."

Do you have any tips for others interviewing with this company?

"You truly have to love customer service for Zales- whether the price is $99 or $10,000, a purchase @ Zales is a splurge for the customer, and he/she needs to be indulged & fussed over."

What don't you like about working at Zales?

"Coming from a department store, I didn't love having only one product to sell."

What suggestions do you have for management?

"Maintain the enthusiasm and good attitude toward anyone who walks into the store- it was a great place to work."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Jewelry Consultant

"Horrible People to Work For"

What do you like about working at Zales?

"At first I enjoyed selling the items and talking to the customers"

Do you have any tips for others interviewing with this company?

"The money is good but the pressure is high. If you can handle the environment good for you but the people there are sharks, I'd look at a different job to be honest."

What don't you like about working at Zales?

"My manager openly mocked me at every opportunity, blamed me for things that were not my fault, and constantly disrespected me. I was poorly trained on top of that."

What suggestions do you have for management?

"Really start looking into your managers, especially if you have a high turn over for employees"

Person You Work For 1 / 5 People You Work With 1 / 5 Work Setting 3 / 5
Support You Get 1 / 5 Rewards You Receive 2 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 2 / 5
Financial Reporting Manager

"I enjoyed my time there very much"

What do you like about working at Zales?

"I enjoyed the many challenges and the many learning opportunties"

Do you have any tips for others interviewing with this company?

"I do not have any tips for inteviewers for the compnayInterview there a geat experience"

What don't you like about working at Zales?

"There were nothing I did not like about the company"

What suggestions do you have for management?

"There are no suggestions for management I think they did a great job"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Assistant Manager

What do you like about working at Zales?

"The people I work with. They are very friendly and it gives work a more family oriented place"

Do you have any tips for others interviewing with this company?

"It is very slow paced, you must have a lot of patience and be able to deal with a variety of customers."

What don't you like about working at Zales?

"There is no advancing unless someone quits. It is very difficult to get any type of credit."

What suggestions do you have for management?

"More bonuses. Maybe chances to advance in the company sister stores."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 2 / 5
Support You Get 2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Jewelry Consultant

"I've had experience getting to know others and growing into a better person."

What do you like about working at Zales?

"I love the people I work with and also creating a connections with guests. Making guests happy is my overall favorite."

Do you have any tips for others interviewing with this company?

"Be very detail oriented, have a good work ethic, and most of all, you need to be a people person!"

What don't you like about working at Zales?

"Sometimes it can get very stressful, but that has never discouraged me!"

What suggestions do you have for management?

"I think our manager should be a little tougher on some of the employees that do not administer the same amount of work ethic as I do."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
District Manager

What do you like about working at Zales?

"Developing the people under me. Seeing them grow in sales ability."

Do you have any tips for others interviewing with this company?

"Don't have any tips. This company is practically out of business now."

What don't you like about working at Zales?

"Theft. I managed jewelry stores and there was a lot of theft in the malls."

What suggestions do you have for management?

"Keep stocks to a minimum to deter theft. Often there was too much merchandise in the cases and it was easy to break into them."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Manager
Person You Work For 3.1 / 5 People You Work With 4.1 / 5 Work Setting 3.7 / 5
Support You Get 2.9 / 5 Rewards You Receive 3.5 / 5 Growth Opportunities 4 / 5
Company Culture 3.1 / 5 Way You Work 4.5 / 5
Store Manager
Person You Work For 4 / 5 People You Work With 4.5 / 5 Work Setting 3 / 5
Support You Get 2 / 5 Rewards You Receive 2.8 / 5 Growth Opportunities 2.6 / 5
Company Culture 3.4 / 5 Way You Work 3 / 5
Senior Project Manager

"Zale's is the world's largest jeweler where I had autonomy."

Sales Associate

"Great part time job!"

Zales Reviews FAQs

Is Zales a good company to work for?

Zales has an overall rating of 4.0 Average Rating out of 5, based on over 13 Zales Review Ratings left anonymously by Zales employees, which is 3% higher than the average rating for all companies on CareerBliss. 92% of employees would recommend working at Zales.

Does Zales pay their employees well?

Zales employees earn $30,000 annually on average, or $14 per hour, which is 55% lower than the national salary average of $66,000 per year. 5 Zales employees have shared their salaries on CareerBliss. Find Zales Salaries by Job Title.

How satisfied are employees working a Zales?

92% of employees would recommend working at Zales with the overall rating of 4.0 out of 5. Employees also rated Zales 3.9 out of 5 for Company Culture, 4.0 for Rewards You Receive, 4.0 for Growth Opportunities and 3.7 for support you get.

What is the highest paying job at Zales?

According to our data, the highest paying job at Zales is a Citrix Architect at $209,000 annually. Browse Zales Salaries by Job Profile.

What is the lowest paying job at Zales?

According to our data, the lowest paying job at Zales is a Customer Service Associate at $16,000 annually. Browse Zales Salaries by Job Profile.

What are the pros and cons of working at Zales?

According to reviews on CareerBliss, employees commonly rated the pros of working at Zales to be Company Culture, Growth Opportunities, People You Work With and Person You Work For, and no cons.

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