Xerox Employee Reviews for Supervisor

"It's like being in a preschool sand box full of middle school bullies. The drama never ends, no matter how well you work. Long term employees are extremely under appreciated and I'd honestly rather have a root canal or a lobotomy than ever waste another minute employed here. Granted the financial compensation is better than most things in the area and so long as you don't mind selling your soul they'll compensate you quite well to do absolutely nothing for the customers. In fact, that's the closest description of the business model I can put down without being vulgar. Before you go thinking that I'm just some disgruntled schmuck, I was a top notch agent, I went six months without a single failed survey and for four of those months all my surveys were perfect 10's. I quickly became a Senior Agent, a T-Bay supervisor, and was a production Supervisor as well. They insist that you please the customer but hold you back from giving the customer damn near anything, even when it's entitled to the customer. The worst aspect of this place is the high school like mentality of the popular cliques and the ones that are shunned. If you're not popular you'll be the target of everything from harassment to being the fall guy when a supervisor needs someone to blame for poor numbers. I wasn't that kind of supervisor so I didn't get along with most and was harassed, as was my wife, all the way up until we both quit. We went to in house management and even called corporate HR with no avail. I had a chair pulled out from under me the first week of April, which I quit very shortly afterwards and I fought with both Xerox and their insurance company ESIS until 3 and a half weeks ago to get them to pay the medical bills. I wouldn't let my dog work here. There are some good people there, mostly corrupt bureaucratic bull where, just like any other politics, they'll cut your throat to save their own ass. Pay is awesome though it's a black hole that will consume your soul."