Xerox Employee Reviews for Customer Care Agent
Browse Xerox Reviews by Job Title →Customer Care Agents at Xerox give their company a 1.3 out of 5.0, while the average rating for Xerox is 3.6, making them 94% less happy than every other employee at Xerox and 89% less happy than every other Customer Care Agent on CareerBliss - the happiest Customer Care Agents work for Adecco.
"Resolve problems Verizon Wireless contractees encountered with high costs, incomplete information provided by store sales reps and changes in calling plans. Analyze bills with customers, pointing out sources of additional charges (such as over-use of data or new line activation). Attempt to cool anger of customers who had service interrupted due to non-payment or excessive past-due amounts. Try to repair mis-statements made by retail sales representatives by correcting plans or issuing credits."
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