Verizon Communications Employee Reviews for Technical Support Specialist

What do you like about working at Verizon Communications?

"We have actually been instructed how and what our feedback on items should be done, as opposed to accepting open feedback."

Do you have any tips for others interviewing with this company?

"With the new CEO, Verizon has a fetish for college degrees. A job that just two years ago you could get without a degree for entry level work requiring no education now requires a college degree, and for the same level of pay or less, depending on the role.I came in before this change and have been told I will have no upward or lateral mobility due to the lack of a degree."

What don't you like about working at Verizon Communications?

"We do not have work freedom. We are micromanaged down to the point of having to state someone's name X number of times during a call."

What suggestions do you have for management?

"I feel that the company has effectively 'fetishized' the wireless side of the company to the point of intentional neglecting of the wireline side. This is also evident with the poor treatment the union workers are getting in regards to benefits.Also, I have 12 bosses. Office space has nothing on my job."