United Services Automobile Association Employee Reviews for Anonymous Employee

"It is a good place to work."

"I worked in the USAA Marketing Department for about 15 months. I found this to be a great workplace with amazing benefits for full-time employees, a strong company culture, authentic sense of purpose, and brilliant, friendly leadership. While workplace politics are definitely heavy, this company is a great fit for an individual looking for a conservative, but caring, workplace."

"Company is doing very well. Environment is incredibly relaxed - lazy would be a good word. Much room to move in to middle management, but high level leadership will go to former military."

"Simply put. Great place to work if the managers were not so political. I was originally hired for one position and after a month they removed that position and I became a floater. After 8 months of trying to find work they finally put me on a team just to find a reason to let me go shortly after. Not due to work performance, but how I present myself during work hours to other employees. Even though I was the go to person for help which was part of the reason I was let go. Do not work here if you a collaborative person who likes to help others and push yourself to be a cultural and community leader. Interacting with other people looks bad here."

"This is a great company, I love what it does and what it stands for. The culture is generally excellent and they treat their employees great. Most complaints in my area center around the tremendous amount of legacy problems and bueracracy resisting change. Also seniority holds a lot of weight so moving up can be a time consuming endeavor even for rock star performers."

"USAA is a typical corporation--large, full of bureaucracy, and inefficient. This has its pros and cons, but for me, they mostly come out to be cons. If you're looking for a stable income in a low cost of living area, USAA is great; people do seem to care about you, but ultimately the mission feels like a sham to cover up the large salaries the executives and management make at the expense of the lowerlings. They don't have any competition really and don't cater at all to high performers."

"I am someone who cares for those who this company serves, and I really want to see something greater evolve."

What do you like about working at United Services Automobile Association?

"Serving our service men and women."

Do you have any tips for others interviewing with this company?

"Proceed with caution. Watch your back and keep your friends close and enemies closer."

What don't you like about working at United Services Automobile Association?

"Politics and complacency. Management all the way up and down are generally afraid of rocking the boat so you have to bury your opinion and desire to to something great for our service men and women at the door to survive. Unfortunately the company will not grow any new usable skills but you can certainly waste away some really good skills."

What suggestions do you have for management?

"Clean house. If you really want to change and be the best to serve those who deserve your dedicated efforts, then clean out the baggage you carry. This is a great institution that has been taken over by the good old boy network and complacency."