US Cellular

(42 reviews) Submit Review

CEO: Laurent Therivel
Founded: 1983 (41 years old)
Company Size: 5,000 - +
Industry: Telecommunications
Headquarter: Chicago , IL
Website: https://www.uscellular.com

US Cellular: Latest Job Openings, Reviews and Ratings & Profile wise Salary Distribution

We've calculated that the average salary at US Cellular is $41K based on 735 user-submitted salaries A total of 42 US Cellular employees gave US Cellular an average happiness rating of 3.8 out of 5.0.

At A Glance

42 reviews

US Cellular Salary Distribution

See all 735 US Cellular salaries

95 Retail Wireless Consultants from US Cellular submitted salaries.

$28K Customer Service Representative

$59K Sales Manager

$43K Store Manager

$35K Wireless Consultant

$48K Wireless Business Consultant

$26K Customer Service Associate

$41K Sales Representative

$108K Senior Manager

$35K Inventory Coordinator

US Cellular Reviews and Ratings

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BlissScore 3.8

30%

40%

17%

10%

View all 42 US Cellular Reviews »

7 Anonymous Employees from US Cellular submitted reviews

2.2 Take what I say with grain of salt. I’ll start with the positives. The pay is ok and the building I worked out of before Covid is very nice. The presentation into the building is cool. The staff are friendly and the environment is pretty chill but that’s more to do with the other workers and not the company lets make that clear. Now comes the negatives. Metrics are numbers pulled out of a hat, billing system, and resources are very poor. Basically they have resources that half the time loop you around or are so poorly worded that you have to almost read a novels worth of words just to get the small bit of info you need to be able to click the right two to three buttons to finish a process. A quick simplification would work wonders in the area. The billing system is so convoluted that it boggles my mind that someone thought the design they went with was a great idea and got paid for it. For the many hats the customer service now wears such as phones support, parts of sales and now financial services/collections and general billing you’d think we’d have robust resources to help with navigating these areas but that is not the case. NOT AT ALL. Now, with all that said if you go into this job as a customer service associate and expect nothing other than a pay check and just go about your day and not care then you’re going to be just fine but if you actually want to do good work, with well made resources and systems this is not the job for you. And that’s working for US Cellular in a nutshell. Its your basic customer service gig I guess. Hope this helps some folks out.

1 WRC from US Cellular submitted reviews

1.8 The company is going down fast. Don't waste your time. They try to suck you in with a free phone but it hardly works. They pay for your shirts but they don't look at all nice. They don't pick what shoes you wear. But the other people working in your store have the same or similar shoes. They do role plays all the time. Are all about sales but the computer system sucks and freezes all the time. Having to give credits to customer accounts because the system messed up somehow. Customers are always mad.

2 Sales Managers from US Cellular submitted reviews

Be honest with your team. If they make a mistake, call attention to it immediately - they want to grow as much as you want them to. Shying away from hard conversations only makes them harder in the long run.

US Cellular Careers & Info

United States Cellular Corporation is an American wireless telecommunications company based in Chicago, Illinois. TDS Inc. created US Cellular as a subsidiary in 1983. US Cellular has 9,000 employees with a customer base of 6.1 million. US Cellular operates 400 retail stores and kiosks where it sells both local area and national cell phone plans. Along with mobile contracts, the company sells cellphones, other mobile devices, and phone accessories. US Cellular mobile services provide custom features for phone calls, voicemail, and exchanging data. Using retail locations, service centers, sales agents, and an online website, US Cellular does business in 26 states.

US Cellular uses a “dynamic organization” business model. The concept is that choosing effective leaders will lead to satisfied associates. The associates will deliver excellent customer service thereby reaping profits through client loyalty. Although competitors AT&T, Verizon, and Sprint are larger companies, US Cellular has the highest customer satisfaction according to J.D.Power and Associates and Consumer Reports. US Cellular has an enthusiastic, driven team; each associate completes formal training programs to develop knowledge about the company as a whole. There are US Cellular career paths for customer service, sales, marketing, information systems, engineering, and operations professionals.

Employees at US Cellular and their families receive comprehensive healthcare benefits, flexible spending account, 401(k), stock options, and pension planning. In terms of work –life balance, the company offers adoption assistance, discount programs, tuition reimbursement, paid vacation, and a business-casual dress code. The company has internship program in for undergraduates, where students work in a specific department. US Cellular holds recruiting events and attends college campus events to find candidates; the company encourages veterans to apply. Check out the US Cellular jobs available below.

What jobs pay the most at US Cellular?

Program Manager is the highest paying job at US Cellular at $131,000 annually.

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