As the new kid on the block at Uber focusing on their JUMP program I was one of the pioneers to bring light to mobility issues in Santa Monica and Los Angeles with electric bikes.
Given that it was a fairly new but accepted product we had to roll with the punches (complaints) but were highlighted by immediate community members for our customer service and relationships we had galvanized in both Santa Monica and LA.
This was my role, Community Relations. Rolling out a low-income product was not sexy in higher-income communities but we had to make our product accessible to everyone, and we did just that.
Rolling out low-income programs within companies like Uber was unheard of, but we did just that and were applauded by city leaders. Accolades like these were motives to keep my team and myself continuing to shine.
Uber drivers are dramatically underpaid, absolutely unappreciated, and constantly lied to by the company and tricked into working Harder by fake promotions that mean nothing. If you bring up the fact that they are lying to you, all they do is Bounce you around from customer service agent to customer service agent and eventually send you a BS email with basic information, and more lies about what you were paid and why. They are terrible! Avoid it at all costs!
I learned many positive aspects of client management, on-boarding, pre-sales strategy, and closing through my time at Uber. The people I worked with were great and I even participated in the Uber soccer and basketball teams after work. Management did a great job looking out for you and setting you up for success, however the organization was lacking at times. Overall a very positive experience and I would recommend this position for anyone looking to gain all the necessary skills to be a great Account Executive/Manager.