Working at Travelers in Rancho Cordova, CA: 2 Employee Job Reviews by Real Employee working in Rancho Cordova, CA Area

"It became known during my tenure that there is an alternate, internal rating system of employees which is only seen by management and often, this does not reflect what is actually communicated to the employee directly regarding their performance. The only explanation that I have for this covert documentation is so management can ensure that only certain individuals progress within the corporation and others that they perceive do not fit their mold are left to stagnate and ultimately resign."

"Unfortunate and sad experience that has adversely affected my life."

What do you like about working at Travelers?

"The salary which is competitive. That would be about it"

Do you have any tips for others interviewing with this company?

"If you know how to 'play the game', then you will have an advantage even if you're a mediocre performer. If you're an honest, well-meaning, hardworking employee, then you may have a problem."

What don't you like about working at Travelers?

"Office politics and nepotism-like promoting system (friends of management are offered opportunities over other employees) / Employment reviews on paper are not necessarily what's archived internally / Horrendous training program / Little and inconsistent coaching and performance feedback / Consistently high stress and unhealthy working environment / Zero support and understanding from management / Possible labour law violations (many employees do not or are unable to take required breaks or lunches due to workload and management turns a blind eye to this).Young, college graduates are always offered opportunities for advancement and training over more seasoned employees (employees over 40) even if the young employee's performance is marginal or obviously inadequate."

What suggestions do you have for management?

"Regardless of high volume periods, new hires and newer employees still need to be provided adequate training and coaching. Management has consistently failed in this area creating a much higher level of despair and stress for performance struggling employees. Employees need a detailed monthly feedback session to tackle potential issues head-on which does not occur. Communication between middle management and staff needs to improve dramatically. Too many employees are suffering unnecessarily but are afraid to address issues for fear of retaliation. The behavior of management in this operation needs to be monitored more closely by home office to address possible labour law violations and overall treatment of it's employees."