Teleperformance: Latest Job Openings, Reviews and Ratings & Profile wise Salary Distribution

Teleperformance Careers & Info

Current CEO: Daniel Julien

Status: Active

Teleperformance provides outsourced customer service, technical support and debt collection call center services to businesses in a variety of industries. As a whole, Teleperformance operates locations in nearly 50 countries. Teleperformance has grown significantly since its inception in 1978. The company's growth model includes establishing new locations and acquiring existing teleservices providers. Teleperformance is headquartered in Salt Lake City, Utah. The company employs call center representatives and managers.

Individuals with experience in specific business or technical fields can enjoy growth-oriented Teleperformance careers. Call center staff who focus on providing technical support to consumers must be familiar with a wide range of electronics and software products. They receive company training that prepares them to handle the issues generally associated with the products for which they provide service. Individuals in these roles are required to answer a high volume of customer calls. Talented technical support representatives may be able to move into leadership roles. They may be asked to train new technical support staff or to oversee technical support teams.

Working at Teleperformance also provides good career opportunities for customer service representatives who specialize in non-technical fields. Individuals in these roles are required to respond to customer concerns and complaints. They may be required to provide product or business information to customers. They are expected to maintain a professional composure at all times. Customer service representatives who demonstrate talent and leadership acumen may be able to advance into call center leadership roles. Call center managers are responsible for overseeing the daily operations of individual Teleperformance locations. They provide comprehensive support and training to all call center personnel.

Debt collection specialists work in select Teleperformance offices. They are responsible for contacting consumers who have defaulted on credit-based products. Individuals in these roles may be expected to meet certain collection quotas. They are generally required to handle a high call volume. The Teleperformance culture stresses the value of every customer. Debt collection professionals must be courteous to all customers. They must be able to deal with rude or upset customers. Talented debt collection specialists may be promoted into supervisory roles.

Teleperformance provides competitive compensation to all employees. The company also hosts numerous social activities to encourage a fun, team-oriented work environment. Eligible employees receive a Teleperformance benefits package that includes healthcare coverage. Employees can participate in a retirement saving plan and may be able to take advantage of advanced training opportunities.

What jobs pay the most at Teleperformance?

VP of Business Development is the highest paying job at Teleperformance at $102,000 annually.