On average, employees in Fort Smith, AR at Sykes give their company a 3.6 rating out of 5.0 based on 2, whereas overall Average Rating of Sykes is 4.0 out of 5.0 based on 15 Sykes Review Ratings. The happiest Sykes employees in Fort Smith, AR are Call Center Representatives submitting an average rating of 5.0 and Anonymous Employees with a rating of 3.3.
"I worked at Sykes for almost two years and found the company to be well below average for the type of corporate client they were attempting to maintain. Having worked at other corporate call centers, the culture at Sykes was a relatively subpar by comparison. I was hired with over 10 years of call center experience and grouped in a training class with people who had never worked in that environment. The training provided was actually only about 30% - 40% relevant to the type of calls received. The entire time in training the managers, supervisors and team leads introduce themselves and discuss all the team reliability and support that is readily available. In actuality, in order to receive any assistance, the agents are required to place customer's (often upset) on extended holds and wait for assistance. The whole "we are all a team" is just a motto that is tossed around in a work environment that reveals high school hierarchy. In short, if you need a job, this is as good a place as any to start. If you are developing your career, run far and fast in the opposite direction."
"Sykes is a great place to work, unfortunately Covid-19 kept me from being able to peruse my employment with them!"
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