Support.com Employee Reviews for Anonymous Employee

"I've been at Support.com since late 2012. The company is committed to its employees which is good, but often times things seem to get lost in the shuffle and inefficient policies are the result. Procedures can change dramatically with little warning, and there is little to no room to advance within the company. Despite that, it is a good work environment with passionate people,"

"They are a good employer, and working from home is very positive."

"The worst company I have ever had the displeasure of working for. The management are nothing but a bunch of lying money grabbers. They will promise you the moon and then change the story over and over again.... I would rather stick pins in my eyes than work for these people again... they have fired almost all American support staff and hired off shore...."

"In 2010, had I done this review it would have been much different. Since then, their ethics are the worst of any place I've ever worked for in 30 years of employment.If you pride yourself on honesty do best by steering clear. This company has become too driven to the extreme on pure profits. Not to mention, total focus on metrics, not on reasoning you're getting those metrics."

"As a work from home employer, support.com provides excellent tools to provide tech support via remote connection. However, the workplace culture is one of dead-end jobs and under-valued employees. Supervisors are generally responsive, but they rotate you to a new supervisor once each quarter, meaning there are no opportunities to form lasting relationships. If you are looking for a low paying WFH job to hold for several years, this is a great place to work, but it is by no means a career-starter."

"I have been working for Support.com for the past 4 years. I love being able to work from home. Colleagues are great. Supervisors are good. Management is horrible."