We've calculated that the average salary at Support.com is $36K based on 83 user-submitted salaries
A total of 30 Support.com employees gave Support.com an average happiness rating of 3.8 out of 5.0.
1It was a terrible place to work at It was stressful, It was terrible Managers and Supervisiors that could not Train and would ask you to do something you were not trained on and a lot of the Supervisiors were not during any Coachings in the Nice Schedule like that were suppose to. every time Comcast was not reporting the reports of what you do to get your Metrics and try to find every excuse to try not to pay you your Bonuses in the Employee Diary that you have to wait for 3 months for, Example if you are looking for a Bonus April, May, June, you want get it into July. And it is very low. And the Xchange Website they tell you to get a lot of sales, Autopay and you get it and they don't even pay you. And they have tools that you have to install on your computer, that messes up your computer all the time. And I had a couple of Supervisiors that did Witchcraft that was causing me to have computer issues for 6 hours for my shift in 1 day. Also if you get a bad Customer that gets mad at you, because their Internet is not working and you troubleshoot it and find out, it is not their Internet, but it is there computer that has no IP address and the Cust get mad, because you are following the company policy. And give you a bad survey, instead of your Supervisior and Comcast checking the call to see if everything you did was right, like most companies, they are suppose to check, they don't check and just let the Customers have their way. And also when it is time for you to do VTO, they have it mandatory, whether you want to take time off or not, they will put it in there for you not to work, weather it is 4hour, 3hours every week. And when you are asking your Supervisior for to get PTO or Floating Holiday to get paid, once you submit through the ADP tracker, he have you waiting 3 days in over and you have to ask the manager that is up over him, so he can pay you, even though we were emailing him about several times and not during nothing so you can get paid.
4I have worked the last four years for Support.comI was initially impressed with the way the company focused on supporting the customer and providing only North American based support.Then as their reputation grew, they started outsourcing support overseas for remote work that did not involve phone support.Then the focus on customer support was replaced with focus on spending as little time on the phone as possible.
1.7The worst company I have ever had the displeasure of working for. The management are nothing but a bunch of lying money grabbers. They will promise you the moon and then change the story over and over again.... I would rather stick pins in my eyes than work for these people again... they have fired almost all American support staff and hired off shore....
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