Support.com Employee Reviews for Anonymous Employee

"It's like working at McDonalds but at home."

"The Company has gone through a significant management change and is in the process of pivoting from a direct-to-consumer model to an enterprise client model. The challenge will be for the company to achieve and maintain profitability in the next 12-18 months, thus limiting opportunities for growth amongst the existing employee base."

"getting weird, man. New C Suite and no consideration of the existing employees."

"I was drawn to support.com because of the friendly and supportive atmosphere. Although it is a remote environment, I never felt as if I was on my own. The staff genuinely wanted to help everyone succeed and ensure the best customer service was provided to every customer every time."

"I've worked for Support.Com for a little over a year. The branch I work in is for a large Cable company. It is a customer service job and it isn't a bad job. My largest complaint is the necessary training for the agents to do the jobs that the company expects us to do."

"The company provides full benefits for full-time employees. It is also a completely work from home job, which has its advantages. A small issue is that there's a disconnect between management and those that are on the main floor taking calls. In addition, it is highly dependent on its contract with Comcast, which does make it vulnerable should Comcast ever change vendors."

"This job probably could grow into a career, but it's pay is less then working at fast food restaurants. At first it's alright, training is good and the actual job is pretty easy. But over time it becomes monotonous and career advancements aren't clear. There will be days that you don't remember what you are doing and start forgetting that you need to be professional. If you are willing to live at home until the pay starts to increase for you to actually go on vacation then it's a good job."

"Support.com is a contractor that provides technical service to Large Cable Companies in U.S. Training lasts 10 weeks... which really doesn't prepare you on what really occurs while on the floor with live customers. There are many tools issues to speak of but be ready to have some technical issues while working there as that's the norm. Supervisors are a hit and miss, some are very helpful; while others will just ignore you. Be ready to be yelled at, as 45% calls are repeat customers with same reoccurring issue."

"Good company, not many upward opportunities, but they do offer a good, work from home structure and competitive pay considering the job."

"Support.com is a very good company. They provide top notch service to customers. I will highly recommend them to anyone."