Working at Support.com in Sunnyvale, CA: 6 Employee Job Reviews by Real Employee working in Sunnyvale, CA Area

"It's like working at McDonalds but at home."

"The Company has gone through a significant management change and is in the process of pivoting from a direct-to-consumer model to an enterprise client model. The challenge will be for the company to achieve and maintain profitability in the next 12-18 months, thus limiting opportunities for growth amongst the existing employee base."

"I was drawn to support.com because of the friendly and supportive atmosphere. Although it is a remote environment, I never felt as if I was on my own. The staff genuinely wanted to help everyone succeed and ensure the best customer service was provided to every customer every time."

"The company provides full benefits for full-time employees. It is also a completely work from home job, which has its advantages. A small issue is that there's a disconnect between management and those that are on the main floor taking calls. In addition, it is highly dependent on its contract with Comcast, which does make it vulnerable should Comcast ever change vendors."

"This job probably could grow into a career, but it's pay is less then working at fast food restaurants. At first it's alright, training is good and the actual job is pretty easy. But over time it becomes monotonous and career advancements aren't clear. There will be days that you don't remember what you are doing and start forgetting that you need to be professional. If you are willing to live at home until the pay starts to increase for you to actually go on vacation then it's a good job."

"It was a terrible place to work at It was stressful, It was terrible Managers and Supervisiors that could not Train and would ask you to do something you were not trained on and a lot of the Supervisiors were not during any Coachings in the Nice Schedule like that were suppose to. every time Comcast was not reporting the reports of what you do to get your Metrics and try to find every excuse to try not to pay you your Bonuses in the Employee Diary that you have to wait for 3 months for, Example if you are looking for a Bonus April, May, June, you want get it into July. And it is very low. And the Xchange Website they tell you to get a lot of sales, Autopay and you get it and they don't even pay you. And they have tools that you have to install on your computer, that messes up your computer all the time. And I had a couple of Supervisiors that did Witchcraft that was causing me to have computer issues for 6 hours for my shift in 1 day. Also if you get a bad Customer that gets mad at you, because their Internet is not working and you troubleshoot it and find out, it is not their Internet, but it is there computer that has no IP address and the Cust get mad, because you are following the company policy. And give you a bad survey, instead of your Supervisior and Comcast checking the call to see if everything you did was right, like most companies, they are suppose to check, they don't check and just let the Customers have their way. And also when it is time for you to do VTO, they have it mandatory, whether you want to take time off or not, they will put it in there for you not to work, weather it is 4hour, 3hours every week. And when you are asking your Supervisior for to get PTO or Floating Holiday to get paid, once you submit through the ADP tracker, he have you waiting 3 days in over and you have to ask the manager that is up over him, so he can pay you, even though we were emailing him about several times and not during nothing so you can get paid."