Working at Support.com in Redwood City, CA: 16 Employee Job Reviews by Real Employee working in Redwood City, CA Area

"Run while you still can. This is the worst employer you could ever imagine. There is no opportunity for growth, opportunity and education. In the 3 year span I spent with this company I learned nothing and it was the most stressful environment I can ever imagine. I was timed when I tried to go to the bathroom. Once I put my 2 week notice in, HR immediately began trying to fire me and eventually succeeded. This is not a career opportunity and your bosses are sworn to not give references if you try to leave support.com"

"Support.com is a contractor that provides technical service to Large Cable Companies in U.S. Training lasts 10 weeks... which really doesn't prepare you on what really occurs while on the floor with live customers. There are many tools issues to speak of but be ready to have some technical issues while working there as that's the norm. Supervisors are a hit and miss, some are very helpful; while others will just ignore you. Be ready to be yelled at, as 45% calls are repeat customers with same reoccurring issue."

"I've worked for Support.com for 7 months now, and I love it. Customers can be unforgiving, but my coworkers and superiors are awesome, and they've helped me when I had a really hard time. All of the negative reviews are likely due to incompetence as an employee."

"Good company, not many upward opportunities, but they do offer a good, work from home structure and competitive pay considering the job."

"I worked at Support.com for nearly 4 years, and in all the while I did good tech work, however the company offered very little room for growth and advancement. The work was solid, working from home was a very nice aspect, and the tools and training they provide is quite thorough."

"I've been at Support.com since late 2012. The company is committed to its employees which is good, but often times things seem to get lost in the shuffle and inefficient policies are the result. Procedures can change dramatically with little warning, and there is little to no room to advance within the company. Despite that, it is a good work environment with passionate people,"

"They are a good employer, and working from home is very positive."

"The worst company I have ever had the displeasure of working for. The management are nothing but a bunch of lying money grabbers. They will promise you the moon and then change the story over and over again.... I would rather stick pins in my eyes than work for these people again... they have fired almost all American support staff and hired off shore...."

"In 2010, had I done this review it would have been much different. Since then, their ethics are the worst of any place I've ever worked for in 30 years of employment.If you pride yourself on honesty do best by steering clear. This company has become too driven to the extreme on pure profits. Not to mention, total focus on metrics, not on reasoning you're getting those metrics."

"As a work from home employer, support.com provides excellent tools to provide tech support via remote connection. However, the workplace culture is one of dead-end jobs and under-valued employees. Supervisors are generally responsive, but they rotate you to a new supervisor once each quarter, meaning there are no opportunities to form lasting relationships. If you are looking for a low paying WFH job to hold for several years, this is a great place to work, but it is by no means a career-starter."

"I have worked the last four years for Support.comI was initially impressed with the way the company focused on supporting the customer and providing only North American based support.Then as their reputation grew, they started outsourcing support overseas for remote work that did not involve phone support.Then the focus on customer support was replaced with focus on spending as little time on the phone as possible."

"I have been working for Support.com for the past 4 years. I love being able to work from home. Colleagues are great. Supervisors are good. Management is horrible."

"Good place to work from home."

"The company was wonderful to work for during the first few months of my initial employment, with the main perk being work from home. All of my supervisors and coworkers were great, fun to talk to and made the time in-between calls very enjoyable. Unfortunately, during the last month of my employment we found out (through customers) that our department is closing down. We were told that we would be moved to other departments, but on 12/30/2013, all of us were laid off with no explanation."

"I love working at this company. My only issue is that the pay is very low and they don't take any consideration for cost of living. Most all Personal Technology Experts get paid the same across the board, no matter what state they're in. Being that I live in California, the cost of living in comparison to pay is pretty horrid."