77 Customer Service Representatives from Stream Global Services submitted salaries.
Current CEO: Kathryn V. Marinello
Stream Global Services provides outsourced customer service, sales and technical support services to businesses in a variety of industries. The company has historically been known for technical support, but has significantly increased its additional offerings over the last decade. Stream operates locations in over 20 countries. The company was founded in 1993 and is headquartered in Wellesley, Massachusetts. The company employs technical support professionals, customer service personnel, trainers, call center managers and sales representatives in locations around the world.
Technical support specialists with extensive knowledge in computer and electronics products can secure growth-oriented careers while working at Stream Global Services. Individuals in these roles are responsible for responding to customer support inquiries. They provide product information and troubleshooting services. Technical support staff may interact with clients over the telephone, via email or through online chat interfaces. They are provided with ongoing education opportunities and may be able to promote into roles as managers or trainers.
Customer service personnel work in all Stream Global Services call centers. They are responsible for handling day-to-day interactions with customers. They respond to customer suggestions and concerns. Customer service representatives may be required to direct customer inquiries to other departments. Talented customer service personnel may be offered opportunities to advance into training or call center management positions.
Trainers and call center managers can develop stable Stream careers. Trainers are responsible for providing technical support professionals and customer services representatives with the skills and tools they need to succeed in this industry. They may evaluate employee performance and identify employee strengths and weaknesses. Call center managers are responsible for the overall operations of Stream Global Services locations. They manage a large staff and are required to answer challenging customer inquiries.
Sales representatives work in set geographic territories in all countries in which Stream Global Services operates. They identify potential client companies and establish relationships with company leaders. They manage client accounts. Sales representatives are awarded generous base salaries and have excellent commission earning opportunities. They may be able to advance into regional or territory sales management positions.
The Stream culture places emphasis on the professional development of every employee. As such, all employees are offered comprehensive training. They are encouraged to select a career path within the company. Eligible employees are offered a Stream Global benefits package. Specific offerings vary from country to country. Stream Global Services strives to maintain compliance with all regulations governing employee benefits.
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