The IT service desk within Stanford Healthcare has all the makings of a traditional service desk. However, they’re bloated when it comes to all of the latest technological bells and whistles. For example, there are three instant messaging applications alone (Cisco Jabber, Microsoft Teams, and Slack)! Good luck if certain teams use one or the other. It’s as if management believes that throwing Stanford’s money at every problem will equate to being an industry standard-bearer, versus actually having professional management or adequately training staff.
There is also little incentive across the company for teams to allow workers to move up or present shadowing opportunities. One gets the feeling that you’re stuck in one position, day in and day out.
I have worked with Stanford Healthcare for 2 years and have had the opportunity to experience a huge growth in my skillsets. Stanford Healthcare is a highly political environment, which contributed not only to my career IQ, but especially to my EQ skills. The staff I worked with during this time was highly passionate about this new project, as well as our clinical business teams and I was very lucky to forge great relationships with our stakeholders to get our project completed on time and on budget.
Stanford Health Care is one of the premier medical institutions in the world and is a good place to work. The pay and benefits are great, and the work can be challenging, which could be seen as a benefit to some and a setback to others.