Providence Health & Services Employee Reviews for Customer Service Representative

"Experience Answer inbound calls"

What do you like about working at Providence Health & Services?

"What I liked about working for Providence Little Company Of Mary was being able to resolve the patients/customers issues."

Do you have any tips for others interviewing with this company?

"Try listening to the customers issues and be able to resolve the matter on the first phone call. A customer should not have to call a company more than once for the same issue no matter what the issue is."

What don't you like about working at Providence Health & Services?

"What I didn't Like about the company was when a patient/customer issue/concerns was not resolved in the first phone call to the company. I do not think the customer should have to call the company multiple time on the same matter."

What suggestions do you have for management?

"I would suggest to the management to make sure that all customer service representative have strong customer service skills. Let the customers know that you value their business, develop and understanding with the customers that will benefit both the customers and company."