Progressive Employee Reviews for Customer Service Agent
Browse Progressive Reviews by Job Title →Customer Service Agents at Progressive give their company a 3.5 out of 5.0, while the average rating for Progressive is 3.7, making them 6% less happy than every other employee at Progressive and just as happy as every other Customer Service Agent on CareerBliss - the happiest Customer Service Agents work for Capital One.
"Schedules are flexible, you get to allocate your 90 minute break as you wish. PTO and VTO is very easy to request. The downfall is you are required to work weekends. back to back calls, less than 30 seconds between. Lots of irate calls because of policy increases. Must have superb customer service and patience. Required to up-sell on every call. Work from home position."
What do you like about working at Progressive?
"I enjoy the responsibility that I am given at progressive."
Do you have any tips for others interviewing with this company?
"You will learn what multI tasking really is very quickly."
What don't you like about working at Progressive?
"The stress that comes with insurance. Nightmares about if I clarified this or that with client"
What suggestions do you have for management?
"I would torch the entire place and burn it to the ground. Collect the insurance money and flee the country"
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