PetSmart Employee Reviews for Retail Store Manager

What do you like about working at PetSmart?

"I like the customer base and the organization regarding procedures. There are very clear, measurable expectations."

Do you have any tips for others interviewing with this company?

"Persistence and follow-up phone calls are a must. The application system has no screening abilities and is location specific. If one location needs a manager and you apply to the neighboring store the location in need will not see your application for weeks."

What don't you like about working at PetSmart?

"The longest I have ever been in one location is 8 months. I'm constantly being sent in to resolve issues, then moved on, even if it means sending me back to the first location again later. I would really appreciate a longer term strategy."

What suggestions do you have for management?

"Adopt a more long-term strategy focused on building a strong team, even if it means taking some short-term hits and locations with challenges."