Pep Boys Auto Employee Job Reviews in the United States

"I like the people I work with but the company has outdated systems and processes in many areas. The industry is pretty flat and status quo is accepted. Execution of goals is difficult and time-consuming due to the amount of approvals needed. Not very progressive. Some people make excuses for poor performance and it is tolerated by leadership. Engagement is lacking."

"I was very unhappy overall with the company during my time of employment."

"Worth working for if content."

"I have worked for Pep Boys for more then half a dozen years, the benefits are alright, the pay for sales associates seems highly sub par. While my boss and my co workers are excellent recently, working conditions and relations with those above store level have become atrocious.I have lost all faith and trust of management above regular store level."

"OK place to work."

What do you like about working at Pep Boys Auto?

"Have a lot of freedom with regards to conducting your job."

Do you have any tips for others interviewing with this company?

"Consider it to be a short term job. Too may layoffs."

What don't you like about working at Pep Boys Auto?

"A lot of layoffs. Poor management. Not a friendly place."

What suggestions do you have for management?

"Need some creative ideas. Need to institute a real corporate culture."

"Customers are not fooled, they know we are not running like other auto service stores and we fail over and over. We do not update the web pricing and mislead available product selection ( bait and switch ) basically everyone that uses the site can see it doesn't function well. There is no desire among management to fix and poor morale too."

"Grew HUGE sales and got pushed aside"

What do you like about working at Pep Boys Auto?

"Helping customers and actually getting them what they need not just something sold to them. I enjoy finding an actual solution not randomly guessing and hoping it solves the problem for them"

Do you have any tips for others interviewing with this company?

"Don't expect the support you get in the beginning to last. They will grow bored and stop listening to you and start referring to you as a nuisance instead of their idealist"

What don't you like about working at Pep Boys Auto?

"Upper management makes lots of promises to correct or change problems yet they never do, and when you escalate it past the with documentation they throw you under a bus and watch you fail with NO support until you get fired on technicalities or walk"

What suggestions do you have for management?

"Listen to the managers asking for certain things on the store level. Like each customer is different each store and its requirements may vary and need something the others don't to support their volume"

"I worked for Pep Boys for many years, had its ups and downs but recently company was sold to Icahn Enterprises. This is an investment company, they do not care about people."

"Don't think about it, you will regret your decision. Poor company who cares more about their stockholders than taking care of their employees. Very reactive to problems instead of being pro active."

What do you like about working at Pep Boys Auto?

"I like the tool incentive they had and the discounts on auto parts and other services offered to employees."

"I love my job and what I do but the company does not love or appreciate its employees."

What do you like about working at Pep Boys Auto?

"repairing all different types of vehicles. The hours were good that I could work open to close and make a good income"

Do you have any tips for others interviewing with this company?

"Make sure you get all the promises in writing. Things are promised and forgotten when you become employed."

What don't you like about working at Pep Boys Auto?

"There is no advancement available to shop employees who are more than qualified to gain promotions to upper or mid level management. Lots of politics."

What suggestions do you have for management?

"If they do not get employee retention under control, they will not be able to attract quality techs to fill there needs for employement."

What don't you like about working at Pep Boys Auto?

"Not the type of work I am used to doing. Cars are not my thing, computers are."

What suggestions do you have for management?

"It's hard to suggest anything to management because the ones who need suggestions are the corporate employees."

Do you have any tips for others interviewing with this company?

"Just know the basic of auto parts like, tune up parts, breaks. these are the main parts that sell a lot in this business."

What suggestions do you have for management?

"They should hire managers from within in the company who have a goof experience in auto parts business."

"The job was an eye opener for Employee appreciation."

What do you like about working at Pep Boys Auto?

"The store had a great location, and very loyal customer base."

What don't you like about working at Pep Boys Auto?

"Despite the customer base, upper management neglected customer retention business methods."

What suggestions do you have for management?

"To run a successful business, you must maintain a competent staff that you can trust would perform a job with either the same or more integrity ad self respect as you would give."