Stats are more important than the customer. Stats are more important than BSA/AML Compliance regulations (agents are expected to work cases quickly and, if a case is taking too long, agents are told to "cut it off" instead of completing a thorough investigation). Stats are more important then the employee (i.e., even if the city is shut down due to a major snow day, employees are expected to be at work and may even be "written up" if they do not show up that day due to the weather).
Stats remain the same over the course of years even if the tasks change and become much more complicated. Even if an entire segment of a department is struggling with stats, management will not reconsider numbers or take into account the type of work that is being done. Instead, they will have meetings where employees are told that management "may have to fire the majority of the department" if the stats aren't met. Tenured phone agents are held to stats of people in different (easier) segments to "challenge" them, then when they are unable to meet those stats, they are denied a bonus because they "didn't meet the requirements of their peers".
The corporation itself and the people are terrific. Within the first few months of working at PayPal, I was able to attend an Innovation Summit where we were all invited to hear lectures from product designers from Lytro, Apple, and airbnb to name a few. They treat us extremely well and I feel fortunate to have had the opportunity to work in such an ethical and progressive environment.
I have worked for PayPal, Inc. from 2005 until spring of 2013. The company is strong and is doing very well. They have good ethical values. Unfortunately, the life-work balance is not too pleasant. Employees often must stay late. The other issue is that PayPal doesn't want to send employees to training or classes. It is easier to fire one and hire another. If you are young and ambitious and have a good skills level, go ahead and apply to PayPal.