Regional Managers at Nordstrom give their company a 4.7 out of 5.0, while the average rating for Nordstrom is 4.0, making them 16% happier than every other employee at Nordstrom and 19% happier than every other Regional Manager on CareerBliss - the happiest Regional Managers work for National Associaion of Royalty Owners.
"I would love to work for Nordstrom with the management team."
What do you like about working at Nordstrom?
"I like Nordstrom's consistency in all areas of running a company, and, most importantly, their customer service and how they care about their employees. I love to work with the management team in the accounting department, as I have over 20 years experience in management, mainly in retail and manufacturing corporations, both domestically and internationally. I started as a salesperson while going to college and I had always been among the top producers in any department I had worked. I believe in taking ownership of your career, being a team player, being involved with each department to find what could be lacking to increase sales and have a higher gross margin, and thus, communicating with the associates on the floor who deal with the customers on a daily basis. They are the ones who can give their inputs, which in a way gives them the encouragement, knowing that their opinions do count. In a sense, based on my experience, the more the management is positive and actually listens to the crew, the more productive the whole team becomes. It is the energy which any manager gives out and truly means it and does do the followup with the results consulting with the associates. In a sense, this motivates and gives energy to the whole sales force to stay positive throughout the busy and slow seasons. In my opinion, it is all about the attitude each member of a company presents."
What don't you like about working at Nordstrom?
"Employees at Nordstrom always have to present Nordstrom's image, which is what corporations are about, but at the same token, some of the employees do not earn enough money to buy expensive clothes and may feel that they spend more money on looking good than paying their bills. I do understand that employees get discounts, yet there should be some kind of policy for employees to get more discounts at a certain time of a year."
What suggestions do you have for management?
"Be more involved. Teach the associates that if a customer walks and looks like that he/she cannot afford the pricing at Nordstrom, let them know that one particular customer could be the one who could make the quota of the day. It is all about perception, and unfortunately salespeople ignore customers whom they believe in their minds may not have the money to spend, and that is why some really wealthy customers just walk out after being ignored. As they say, never judge the book by its cover."
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