NCO Group Employee Job Reviews in the United States

"I've worked for NCO/APAC for 6 months and developed excellent customer services skills."

"I enjoyed my time there and glad I worked in customer service."

What do you like about working at NCO Group?

"I enjoyed my time there because it was flexible and paid well for a part time job."

Do you have any tips for others interviewing with this company?

"That it is a stressful job but that it pays well and has positive perks."

What don't you like about working at NCO Group?

"The irate customers I had to speak with at times."

What suggestions do you have for management?

"To provide better help to employees so that they can improve theirselves."

"leaves something to be desired"

What do you like about working at NCO Group?

"laid back work environment flexible hours some managers are great to work with"

Do you have any tips for others interviewing with this company?

"be prepared for a different work experience nco is like no other company I have ever worked with"

What don't you like about working at NCO Group?

"no room to grow if your not in the clique"

What suggestions do you have for management?

"reward workers that show they can produce & be more receptive to worker ideas"

"I liked the job itself just wish I had more support and positive help"

What do you like about working at NCO Group?

"I was able to learn a new industry that I had never worked in before and was excited about the challenge."

Do you have any tips for others interviewing with this company?

"Make sure you know the business well and are sure you can do this job! It is a rewarding industry to work in but takes a lot to do it!"

What don't you like about working at NCO Group?

"I didn't dislike anything about the company itself more with management and training."

What suggestions do you have for management?

"I would take the time and find someone that is willing to put time and effort into training your people to do there job and not have a manager that is going to make you feel stupid and not support you when you ask for help."

What do you like about working at NCO Group?

"The supervisors were extremely competent and were able to provide great mentoring."

Do you have any tips for others interviewing with this company?

"What are the first four months of the year like? What is the interaction of your department with other departments? How many companies are recorded financially?"

What don't you like about working at NCO Group?

"The gaps between the way departments worked together made it difficult to work towards a common goal at times."

What suggestions do you have for management?

"The culture in upper management should change, but given the industry it is understandable."

"Assisted in month end procedures and consolidated financials"

What do you like about working at NCO Group?

"The knowledge of supervisors was extensive which lead to a great mentoring program. All employees were willing to work together."

Do you have any tips for others interviewing with this company?

"What are the first four months of the year like How would you describe your department's interraction with other departments."

What don't you like about working at NCO Group?

"The culture of upper management was difficult to deal with at times, but given the industry it is understandable."

What suggestions do you have for management?

"Promote more competent people and compensate the employees that do the most work better."

What do you like about working at NCO Group?

"I liked most of the people and making a steady check."

Do you have any tips for others interviewing with this company?

"You will be cussed out on the phone everyday and not be able to fight back."

What don't you like about working at NCO Group?

"Dealing with rude people cussing you out on the phone everyday because they couldn't or did not want to pay their bills."

What suggestions do you have for management?

"I wouldn't penalize the employee for standing up to rude customers. I wouldn't micromanage every little thing."

What do you like about working at NCO Group?

"I liked the people I worked with and steady payment."

Do you have any tips for others interviewing with this company?

"You will take much abuse from morons on the phone."

What don't you like about working at NCO Group?

"I hated customers cussing me out on the phone everyday."

What suggestions do you have for management?

"I would not penalize employees for standing up for themselves."

"Unprofessional, discourteous thieves."

What do you like about working at NCO Group?

"There really isn't anything at all to say in defense of the company."

Do you have any tips for others interviewing with this company?

"Don't. Just don't. The company's attitude toward interviewees ranges between unprofessional and predatory."

What don't you like about working at NCO Group?

"I was offered a position at a subsidiary of NCO group, Protocol Global Solutions, as a customer service representative, contingent on two things: a clean background check and leaving the job I had immediately. I did so, leaving myself jobless for a few days until the new job started.. or so they told me. Turns out after offering the job and causing me to leave my old one, they discovered that they had hired about a hundred people more than they needed. And instead of telling us, they insisted that this was just a minor delay, and told us that we should all just wait patiently for a few more days, a week tops and they would arrange another new hire class for us.Bull.It's been more than two weeks, I am now completely unemployed, broke, and quite likely to lose the apartment lease I just worked towards for the last six months. And I still have yet to hear a definitive answer as to whether or not I will ever be employed by them. Getting hold of managers to learn what will happen has ranged between difficult and impossible, and despite their awareness of my situation I have yet to hear a single apology,"

What suggestions do you have for management?

"Given the professional nature of this website, I think that it would be inappropriate to relay my rather anatomical suggestions to management."