McGraw-Hill Employee Reviews for Customer Service Representative
Browse McGraw-Hill Reviews by Job Title →Customer Service Representatives at McGraw-Hill give their company a 3.6 out of 5.0, while the average rating for McGraw-Hill is 4.1, making them 13% less happy than every other employee at McGraw-Hill and 5% less happy than every other Customer Service Representative on CareerBliss - the happiest Customer Service Representatives work for Sykes.
"A very rewarding and learning experience both as a CSR and as a CSR supervisor"
What do you like about working at McGraw-Hill?
"I loved helping customers, fixing and resloving difficult situations. I liked being the person who could get the job done for teh agent, mortgage company or customer."
Do you have any tips for others interviewing with this company?
"Be patient. Listen to your supervisoors and managers. If your supervisor can't get the job done, tell your manager."
What don't you like about working at McGraw-Hill?
"I didn't like the inside politics. It seemed like they seemed more concerned about the procedure of a change to a policy, rather than actually helping our customers in a timely manner."
What suggestions do you have for management?
"If you are going to tell someone that you will get something done , changed or fixed, you should actually do what your telling the customers because they will call back when it's not done."
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