Macy's Employee Reviews for Customer Service Representative

"Paid to produce numbers, not loyal customers."

What do you like about working at Macy's?

"I love having the authority and resources available to me to resolve a customer's issue."

Do you have any tips for others interviewing with this company?

"You will have to smile big, bubble with enthusiasm ( even when 100% false) and keep your opinions to yourself unless you are praising Macy's to fit into their world. The questions will be all about your experience with people, so be prepared to show some passion for helping others."

What don't you like about working at Macy's?

"I don't like the hiring practices. As it stands, for various reasons, you may or may not be able to reach an agent that is willing or capable of trying to help."

What suggestions do you have for management?

"I would suggest you steer away from the rah rah Macy's a bit and focus more on delivering on our claim to care about our customers. They are telling you what they want, google it... now you just have to listen."

"Not a lot of advancement."

What do you like about working at Macy's?

"Good chance to help others meet and help customers find their needs."

Do you have any tips for others interviewing with this company?

"Be prepared to work hard during the holiday season. Pretty quiet before the holidays but once it gets going it's very busy."

What don't you like about working at Macy's?

"Working during the holidays is a very busy time of the year. It was something that if you are not prepared for, you are in for a big surprise."

What suggestions do you have for management?

"Holiday season should have more available staffed employees on hand at all times."

"Macy's was great experience."

What do you like about working at Macy's?

"Customer service, environment."

What don't you like about working at Macy's?

"Benefits."

What suggestions do you have for management?

"Improve customer service."