Konica Minolta Employee Reviews for Anonymous Employee

What do you like about working at Konica Minolta?

"The customers and the technical aspect of the job."

Do you have any tips for others interviewing with this company?

"If you are in sales, you will have only a short period of time to prove yourself, but that is the nature of your field. If you are applying for a technical position, you will receive training, but very little direction as it is expected that you will step up and handle a lot of that on your own. Be prepared to relocate for a promotion. The job may not be in your town. If you refuse, you will be passed up for future promotion opportunities."

What don't you like about working at Konica Minolta?

"Management's lack of planning, and communication skills. Management communicates very poorly with the technicians, often informing us of emergency customer problems at the last possible second. Email communications from manager - D+. He had the spelling and grammar of a 3rd grader. There were unrealistic metrics that forced the technicians to concentrate on calls per day, not solving the customers problems. Praise was given for those who could work the system of measurement to make themselves look good. There was no retraining, or management advice other than, Do better. The only motivation that techs had to do well was meeting the metrics. If you had a call back to a machine for any reason in 60 days, it counted against you, even if the call was a customer training problem. (i.e, customer loaded paper wrong)."

What suggestions do you have for management?

"Please work on communication with the technical team. I know you're doing the work of three people, but that is still no excuse for leaving everyone hanging. They deserve better. Work on preventative solutions rather than constantly putting out fires. Pretend to be on the technician's side. (that was a dig, but it hurts knowing that no one in management cares about you)."