If I could give this company negative stars, I would. I have been trained in HACCP, food safety, and worked for 3 grocery stores and a restaurant. Corporate does not care about their customers. The walk-in coolers are not organized correctly with date stamps on the boxes and product being rotated according to the "First In First Out" rule. None of the stores follow the cleaning guidelines set forth by EcoLab/Kay Chemicals. I have called corporate through the employee hotline, reported the store to EcoLab directly, and I have submitted numerous complaints to the employee ethics hotline. Their response was not to train store employees how to handle food and product safely. They did not, at any point, train any of the employees on how to prepare food correctly. They did not train employees on how to clean, disinfect, and sanitize the department correctly. Even during this COVID-19 pandemic, the store is still run-down and filthy as ever. Store directors only care about profit and sales margins. Supervisors treat their employees awful. If you bring up a concern, they expect you to fix it whether it is a maintenance issue, food safety concern, or sanitation concern. This company grossly underpays employees and they don't offer benefits to new employees. Store directors and even produce managers aren't properly trained in food safety and sanitation. During an EcoLab/Kay Chemical audit, they told me not to prepare the fresh-cut fruits and vegetables, so the store would not got fined for violations. When I worked for a restaurant, we were required to work during the audit! I have never worked for a more pathetic and cowardly company. I worked for the company's top-store in fresh-cut 3 for $12 fruit bowls. Guess what, they do not wash and sanitize their dishes, cutlery, and cutting boards correctly. They do not wash the floor or the walls or the tables or the transportation carts or even the walk-in cooler, including the racks inside them. Poor management. Idiots.
I do not recommend the Pick Up and Go Delivery option in Chicago, Il. I have worked there, and so many problems occurred. 1.) If we do not have the item, there is a substitute option. It depends on the customer's preference, but it will specify such as same brand, different size. Employees ignore that specified request, and get anything similar. Price is definitely disregarded. Due to Covid-19 outbreak, customers cannot return or exchange. So, the customer is stuck with what they received. 2.) Due to new employees or just casual forgetfulness, some employees forget the customer's frozen items in the freezer or an item sitting out on the cart. Therefore, customers will not receive part of their order due to the lack of responsibility of the employees. 3.) Produce is picked using dirty gloves that have touched many surfaces or equipment. Also, unclean hands (employees) are grabbing customers produce. Employee logic: customers should wash their vegetables. You can only use water to wash produce, soap is highly unrecommended by health experts. How can water alone remove the bacteria employees just placed on the produce? I am not sure how employees have a clear conscious after doing these dishonest, disgusting methods. Customer Service needs improvement in various departments as well. One minute the employee is nice, the next minute they snap at you over a simple question of where something is because they (employee) are unable to handle stress. Lastly, on a positive note, the store is big with enough space to shop. They also have proper CDC guidelines in place inorder for customers and employees to feel safe.
I have worked in the meat department of a Jewel-Osco between 4-12 years (I prefer not to be exact). The work is miserable: Store directors and their assistants are condescending, rude, create hostile working environments and are accountable to no one. Department managers are more personable.Pay is inadequate to compensate for job stress. Supplies are very limited and one frequently lacks the tools and time to perform to a manager's standards and is usually held responsible for it regardless.