The ability to recognize client's individual needs. NO TWO CLIENTS ARE ALIKE. I never felt the warmth of the managers, and the clients could feel that. They were dollar signs to them. Also, the lack of support in conversing with the clients or in helping out , never seemed a priority.
I worked with Jenny Craig for 3 years. I started as a Weight Loss Consultant, and quickly moved up to a Program Director, and then an Assistant Centre Director (within 6 months) in training to take over the CD position for when the time came. I was promised the Centre Director position noting my outstanding customer service, sales, growth of the business and overall work ethic. When the time came, the MD and AMD not only didn't interview me, they gave the job to someone FAR less qualified.
You may get more out of your employees if you at least try to pretend like you care about them. In addition, the company is tight-fisted with salaries and benefits while wasting money and resources on useless positions and ineffective business objectives, sending a negative message to employees that results in low morale.