Jackson Hewitt Employee Reviews for Help Desk Support Specialist
Browse Jackson Hewitt Reviews by Job Title →Help Desk Support Specialists at Jackson Hewitt give their company a 4.8 out of 5.0, while the average rating for Jackson Hewitt is 4.1, making them 16% happier than every other employee at Jackson Hewitt and 18% happier than every other Help Desk Support Specialist on CareerBliss - the happiest Help Desk Support Specialists work for En Pointe Technologies.
What do you like about working at Jackson Hewitt?
"I loved helping our customers in the field and if I didn't have an answer I could easily grab a manager to help."
Do you have any tips for others interviewing with this company?
"It's helpful to know how to setup a network printer and troubleshooting computer operations. Maybe you're good at taxes, that's a plus; there is also a section for tax specific questions. Their software is proprietary and you'll get about two week of training before you're live on the floor. It can be very demanding at times but ultimately rewarding."
What don't you like about working at Jackson Hewitt?
"For the most part the people on the phone were very pleasant considering they're pretty frustrated with the computer program. I've had a few calls in the past that weren't very nice. At least you can document everything in the case."
What suggestions do you have for management?
"There is not much to change in my opinion. The proprietary software was always being upgraded to meet the demands and laws of the IRS."
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