157 Customer Service Representatives from Interactive Response Technologies submitted salaries.
Interactive Response Technologies, Inc. is a network of call centers based in the U.S. They provide services that include customer support, inbound and outbound voice, live chat services and email. The primary goal is to enhance efficient and cost-effective communication between clients and their customers via the development of customized programs. Client growth is a paramount concern, so IRT consultants help in the planning of long-term growth strategies.
IRT maintains headquarters in Fort Lauderdale, Florida. Call center redundancies extend to the Phillipines and Panama. Besides call centers, the company offers sales training for the Cloud Based Contact Center with partner 3CLogic. Continual efforts to update the Call Center Studio software, through an ongoing partnership with Rockwell International, are matched by the development of a new Human Resources and Training facility, the Rapid Cycle Testing Laboratory and e-Commerce expansions.
IRT has less than 1,000 employees and sees annual revenue of around $20 million. Morale among employees is high. IRT routinely hires underqualified personnel and puts them through various in-house training and certification programs.
Jobs include sales representatives assigned to specific clients, traditional business positions and software engineers. The benefits package for employees includes full medical insurance, tuition reimbursement and 401k.
Account Supervisor is the highest paying job at Interactive Response Technologies at $103,000 annually.
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